A seamless, intuitive design to simplify the agent desktop and boost productivity.View demoRequest a quote
The world’s best brands trust NiCE to power 15B+ interactions a year
Elevate every agent
The Agent Workspace unifies all the data and tools into a single, AI-ready workspace that delivers the right information in the moment. By eliminating guesswork and disconnected systems, it empowers agents to resolve issues faster and deliver confident, personalized service at scale.Download whitepaperTake the tour
Resolve more with connected intelligence
Connect customers with the best resource across channels so they get the help they need quickly.
Multiply performance with CX-trained AI
Add real-time intelligence that guides every step, driving higher quality and consistency.
Deliver true end-to-end resolution
Don’t wait for customers to reach out— reduce inbound interactions by contacting them first.
Make every interaction effortless
Full journey awareness ensures seamless, personalized experiences every time.
More ways to empower your employees
Smart capabilities that simplify work and strengthen every interaction.
Extend the agent experience with advanced capabilities
Empower agents with additional features that enhance customer data management, expand reach into mid- and back-office, case management, pre-built integrations and advanced AI capabilities that streamline workflows and enrich every customer interaction.
ADD-ONS
Agent Workspace Advanced
Upgrade your agents’ view with customer context for smarter conversations, click-to-contact, real-time omnichannel view of customer profiles, history and notes in one streamlined interface to ensure continuity of conversation.Learn more
Agent Workspace Premium
Empower agents with additional features that enhance customer data management, expand reach into mid- and back-office, case management, pre-built integrations and advanced AI capabilities that streamline workflows and enrich every customer interaction.Learn more
Agent Workspace Integrations
Provides pre-built integration support with a variety of CRM systems so agents can access customer data directly within the agent workspace.Learn more
Automated Summary
Keep every conversation clear from start to finish. Automated Summary captures the full story automatically—so agents always have the context they need, without extra work – reducing operational costs while improving service outcomes.Learn more
Copilot for Agents
Give your agents the support they’ve always wanted. Copilot steps in behind the scenes reducing busy work, guiding decisions, and helping every interaction move smoothly from start to resolution.Learn more
Agent Experience = Customer Experience
Give your agents, supervisors and administrators the tools they need to provide exceptional customer service and achieve performance goals, while automating tedious tasks.
Let us show you how NiCE can unify, automate and elevate your entire customer experience - with AI at the core and outcomes at the forefront.Watch the demo Explore the platform
Frequently Asked Questions
Key features include omnichannel capabilities (voice, email, chat, SMS, 30+ digital channels), advanced omnichannel routing and queuing, real-time analytics, workforce management, quality management, automation, NiCE AI, and integrations with CRM systems.
NiCE has over 30+ digital channels including chat, email, SMS. Messaging channel such as WhatsApp, Facebook Messenger and public social media interactions like Facebook and Instagram.
Agent Workspace brings everything agents need into one place, so they can move seamlessly across channels without losing context. With real-time and historical customer information at their fingertips, plus built-in insights to guide performance. Agents resolve issues faster, personalize every interaction, and deliver more consistent, satisfying experiences.
Yes, Agent Workspace offers integration with various CRM systems, workforce management tools, analytics, and other enterprise applications to ensure smooth operations and data synchronization.
Agent Workspace is suitable for organizations of all sizes and industries that require a scalable and flexible contact center solution to enhance customer interactions, improve agent productivity, and drive operational efficiencies.
NiCE provides various support options, including online resources, user guides, training materials, and technical support from NiCE’s customer service team.
