Take two interactive tours of NiCE Agent Workspace
Explore Agent Workspace and Agent Workspace Premium through two self-guided, click-through demos and see how agents, back-office teams, and specialists handle every customer need from one connected workspace.
In these interactive demos:
- Every channel in one inbox
See how a unified inbox and universal queue prioritize voice, digital channels, and third-party work items to meet SLAs.
- Front and back office connected
Explore how Leads, ticketing, and automated workflows, such as opening a Jira ticket when set conditions are met, keep every team aligned around the customer.
- Built for how you work
Learn how agents work inside Salesforce, Microsoft Dynamics 365, ServiceNow, or Zendesk, and how admins configure desktops with drag-and-drop widgets.
INSIDE THE DEMO
See what you’ll experience...
NiCE Agent Workspace gives agents one place for every interaction. Customer data, Copilot assistance, auto summaries, and scheduling, quality, and coaching tools are all built in. Agent Workspace Premium extends that workspace to back-office employees and specialists, with centralized customer profiles, ticketing, visual scripting, and automated workflows. Together, they keep every team focused on the customer.
Meet service levels
Prioritize every channel and work item in one queue to stay within SLAs.
Reduce manual work
Automate follow-ups and handoffs with workflows that run on your rules.
Fit your tech stack
Deploy inside the CRM and apps your teams already use.
Don’t take our word for it
NiCE Reviews
NOTE: While G2 lists first name and initial of last name, they do not list the company name, only company employee level (ie enterprise, mid-market, etc.). All the below reviews come from TrustRadius.