Datasheet

Enhanced Customer Card - Instant customer insights to personalize every conversation

Overview

Enhanced Customer Card (ECC) is a contact-center-focused desktop solution designed to provide agents with a unified, omnichannel workspace. It extends the capabilities of CXone Mpower Agent by aggregating all customer interactions and data into a single, seamless interface. Agents have access to consolidated customer profiles and full conversation histories, ensuring continuity and a superior customer experience.