AI Agent Desktop Workspace

One workspace that connects all teams

An all-in-one AI workspace that unifies conversations, tasks, and workflows to connect teams and keep everything moving.

View Demo Request a Quote

The world’s best brands trust NiCE to power 15B+ interactions a year

Level up performance

No more ticketing in one tab, notes in another, and scripts somewhere else. Desk puts everything in one place, so your team can focus on delivering standout customer experiences.

Streamlined delivery

Unified ticketing, workflows, and customer history accelerate resolutions.

Optimized productivity

Real-time visual guides, scripting, and automation help reduce handle time.

Personalized experiences

Centralized data and interaction histories enable tailored, context-rich customer experiences.

Flexible integration

Open APIs and no-code customization ensure a seamless fit into your tech ecosystem.

Simpler for agents.
Better for business.

Unify your CX operations with a unified agent workspace that connects ticketing, lead management, customer data, scripting, and AI-powered guidance — all within one customer service desktop. Empower reps, streamline workflows, and elevate every interaction.

Simplify every interaction.

When everything’s in one place, focus is effortless, teamwork clicks, and every customer moment matters.

Related resources

Ready to experience the power of one platform?

Let us show you how NiCE can unify, automate and elevate your entire customer experience - with AI at the core and outcomes at the forefront.

Watch the demo Explore the platform

CXone Mpower Desk FAQs

First, by helping your agents provide faster, more effective service thanks to AI-assisted guidance and scripts, centralized access to data and tools, and streamlined workflows between the front and back offices. Second, by personalizing interactions based on comprehensive insights into each customer’s omnichannel contact history.

With Desk, you can organize, prioritize, and act on prospect data through a centralized database. Agents have access to complete lead profiles – with their entire interaction history and preferences – enabling targeted engagement. Dynamic segmentation and automated workflows guide follow-ups and next-best actions, while unconverted leads are intelligently recycled. And integration with SmartReach ensures every outreach initiative is high-impact and regulation compliant.

Yes, as Desk provides a unified customizable interface for agents to create support tickets and manage customer inquiries. Tickets are linked with the relevant customer interactions, both voice and digital, and can be easily prioritized, routed to the appropriate back-office team, and tracked from assignment through resolution.

Absolutely. The solution includes open APIs and no-code customization to enable you to tailor the agent desktop to fit your needs, including user layouts, external data integration, consent management tools, and more. Desk was designed to seamlessly fit into the tech ecosystem of any contact center.

Not at all! Desk seamlessly integrates with third-party or homegrown CRMs and other systems of record, with no need to migrate or duplicate customer information. The solution’s centralization of data management and streamlining of CRM-based workflows improve accuracy, facilitate team collaboration, and enable customer experience personalization.