CXone Mpower Desk – A Smarter Agent Workspace for Seamless CX

Overview

CXone Mpower Desk unifies customer data, interactions, and tools into a single, intelligent workspace located directly on the agent’s desktop. With built-in ticketing, lead management, visual scripting, and CRM integration, it empowers agents to resolve issues faster, deliver personalized service, and streamline collaboration—boosting efficiency across both front- and back-office teams.