Our holistic customer view helps agents understand their customers on a deeper level.
Improve agent efficiency with unified agent desktop that reduces effort and handle time.
Turn insights into better decision making with unified reporting.
Connect your customers to the right resource, right away.
Stay agile with a tested, pre-built integration that lets you easily deploy, scale and extend.
Our CRM integrations offer options to choose how your agents want to work - whether it’s integrated via browser extension or embedded directly within your CRM, your agents will have an all-in-one agent desktop that delivers everything they need at their fingertips, providing contact center and CRM functionality in a single experience that is easy to implement and use.
Deliver personalized service with speed & efficiency.
Need to integrate with another off-the-shelf or custom-built CRM? Use our open APIs, engage one of our trusted DEVone Partners, CXone Professional Services or build your own workflow.
Increase agent productivity - reduce agent time and effort navigating using separate applications. CXone Integrations provide quick and easy access to customer data and contact center controls in one easy-to-use interface – agents can handle more interactions in less time.
Make informed decisions based on visibility into multiple CRMs and instances to improve customer experience faster and easier.
Reduce post contact work and agent errors with automatic updates to the CRM with interaction data.
Reduce development efforts with pre-built CRM integrations with customized search, screen pops, data memorialization, and more!