With NICE CXone Voice as a Service (VaaS), you have a true all-in-one cloud connectivity provider that gives you control and transparency beyond what any carrier offers today. We are the only CCaaS provider with a money back guarantee based on a Mean Opinion Score (MOS) of 3.9 or above.
Create superior omnichannel customer experiences with our ability to provide back-end elasticity for guaranteed service during peak volume, our integrated, AI-boosted IVR, and our outbound call branding and self-defined caller-id to ensure customers answer the first time.
Voice as a Service (VaaS) delivers high-quality cloud voice and data services that connect your agents and customers wherever they are. With CXone, you save money with a low latency, optimized, least-cost routing mix on a global scale. All backed by a guaranteed money-back SLA based on Mean Opinion Score of 3.9.
The result: you save time and money, and your customers hear you better.
Connectivity: You can have it all
From Internet Service Provider (ISP) routing mixes to carrier redundancy, learn why a one-stop-shop for all contact center voice services is key.
VaaS: Elastic Call Queuing for NICE CXone
Elastic Call Queuing for NICE CXone is a solution during inbound call volume spikes or emergency situations that ensures no busy signals, no dropped calls and guarantees that every customer is able to connect with an agent.
VaaS: Universal Call Branding for NICE CXone
Universal Call Branding for NICE CXone turns mobile phones and devices into highly effective advertising on every call by replacing basic phone numbers with the name, characters and images you want recipients to see.