Voice as a Service (VaaS)

Global, AI-enhanced connectivity for crystal-clear interactions

Voice as a service that delivers cloud voice and data services on the world's most resilient, AI-ready network.

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The world’s best brands trust NiCE to power 15B+ interactions a year

Voice that goes the distance

CXone Mpower Voice as a Service (VaaS) ensures seamless, high-quality voice interactions across 150+ countries, enhancing customer trust and satisfaction.

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Global coverage, local impact

Easily port numbers in 150+ countries and provide voice in any with self-defined caller ID, regional call branding, and elastic call queuing.

Smarter operations that save

Unify contact center and connectivity within your CX operation to reduce administrative burdens and operating costs.

Quality guaranteed

Ensure exceptional voice quality, trusted by enterprises with a money-back SLA for MOS scores above 3.9. Includes real-time monitoring.

One provider

With NiCE as your single source for voice, sales, support, and billing there’s no blame game between software and carrier

Dynamic Multi-Carrier Routing

Keep every conversation connected. If a carrier has an issue, calls automatically reroute across our trusted network — so reliability is built in, and service never misses a beat.

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Powerful voice made simple

Everything you need for global, crystal-clear and reliable voice in one platform.

Active monitoring using MOS, PESQ and PEAQ ensures consistent quality with a 3.9+ SLA and an average score of 4.4.
Carrier-agnostic redundancy ensures business continuity, zero downtime, even during a carrier outage.
Simplify porting with a single-vendor solution that frees your team to focus on strategic CX initiatives.
Get visibility into carrier issues, bit rate, location and more to resolve quality problems fast.
Rely on robust routing and a dedicated voice network to eliminate dropped or abandoned calls.
Boost answer rates up to 90% with in-region caller ID and branded call delivery that builds customer trust.
Seamless conversations with real-time translation, active noise cancellation, and dynamic accent matching—enabling authentic human connections.

Success stories

See what global CX leaders are saying

LanguageLine switches providers for flexibility and scalability

$18M

saved in operating costs

96%

customer retention rate

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ClearChoice brings third-party calls in-house to streamline service operations

increase in overall inbound calls

23%

increase in outbound calls

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Resources to amplify
your voice strategy

Explore insights and tools to maximize the impact of CXone Mpower VaaS.

Ready to experience the power of one platform?

Let us show you how NiCE can unify, automate and elevate your entire customer experience - with AI at the core and outcomes at the forefront.

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Frequently Asked Questions

It's a cloud-based voice solution that delivers high-quality, carrier-grade voice services globally, integrated seamlessly with your contact center operations.

VaaS guarantees a Mean Opinion Score (MOS) of 3.9 or higher, backed by active monitoring using MOS/PESQ/PEAQ metrics.

Yes, VaaS offers seamless CRM integrations, providing agents with comprehensive customer information during calls.

VaaS provides access to CXone Mpower APIs and developer tools, allowing customization and integration with your existing systems.

Absolutely. VaaS offers routing to over 150 countries, ensuring consistent voice quality and connectivity worldwide.

SmartSpeak enhances Voice as a Service by applying AI-powered real-time translation, noise cancellation, and accent matching directly to the global, carrier-grade voice communications.