NiCE CXone Voice as a Service (VaaS)

Overview

NiCE CXone Voice as a Service (VaaS) is a contact center connectivity suite delivering quality optimized cloud voice and data services that enable quality connections between agents and customers, while allowing organizations to save money through a low latency, optimized, least-cost routing mix on a global scale. Customers can access global, carrier-grade, cloud-integrated voice services in more than 150 countries with confidence, backed by a guaranteed moneyback SLA based on Mean Opinion Score, all designed to save contact center operators money by employing lowest cost call routing and enhanced failover capabilities to drive a superior customer experience.