Agentic AI for CX

Built to act,
ready to adapt

See how smart, intuitive AI agents handle tasks, support your teams, and turn every customer moment into something faster, easier, and more personal — across every system, channel, and conversation.

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The world’s best brands trust NiCE to power 15B+ interactions a year

Built on your CX data,
Mpower Agents get to work.

They connect people, systems, and conversations in real time.

Faster answers. Smarter moves. Bigger impact, everywhere it matters.

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Spot what matters, act fast

Use your data to see where you can make a difference, then turn those insights into AI Agents built with simple prompts.

Build it once, deploy everywhere

Create an AI agent once, then put it to work anywhere you need it. Across teams, systems, and channels, without extra effort or complexity.

Made to fit your business

Shape every AI agent around your goals, your workflows, and your CX standards. Flexible, smart, and built to work the way you do.

Drive outcomes across the enterprise

Connect front office to back. Trigger action that matters and deliver results you can see across your business.

Built to act, ready to scale

Agentic AI agents that work where you work. Create once, deploy across your enterprise.

Turn data from journeys and workflows into clear, high-impact actions. AI agents step in where they’re needed most — keeping things moving, preventing delays.
Build AI agents in minutes. No code. No dev backlog. No complexity. Create once, launch across every channel, and adjust as you grow.
Connect your tools, systems, and data — CRMs, ERPs, support platforms. AI agents handle tasks in real time and share insights where they’re needed. No waiting, no silos.
Let AI agents run solo or work alongside your team. Support customers and employees seamlessly, across any channel, any moment. Always in sync. Always on.
Your AI agents get smarter with every interaction. They learn from feedback, results, and behavior — no constant retraining required. Always sharp. Always relevant.
Track team activity, spot trends, and see results in real time. Keep every conversation and outcome aligned with what matters most to your business.

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Ready to experience the power of one platform?

Let us show you how NiCE can unify, automate and elevate your entire customer experience - with AI at the core and outcomes at the forefront.

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Frequently Asked Questions

Mpower Agents are intelligent, no-code AI assistants that automate complex customer service tasks. Built on the CXone Mpower platform, they act across front- and back-office systems using your business data, helping resolve issues in real time.

Unlike traditional bots that only respond to prompts, Mpower Agents use agentic AI for CX to reason, trigger actions, and complete multi-step workflows across systems. They act, adapt, and collaborate with humans and other AI.

Common use cases include automating order status updates, resolving billing inquiries, assisting human agents with real-time data, updating CRM records, and more. Mpower Agents are ideal wherever end-to-end fulfillment or real-time decisions are needed.

No. Mpower Agents are created using simple natural language prompts. Business users, not developers, can create and deploy AI agents in minutes, no coding required.

Mpower Agents work across CRMs, ERPs, ticketing tools, and internal systems. They integrate seamlessly with CXone Mpower Copilot, Autopilot, and any connected business application ensuring front-to-back workflow automation.

By automating high-effort tasks, reducing response times, and guiding both customers and human agents, Mpower Agents drive faster resolutions and reduce manual labor. This improves satisfaction while lowering operational costs.

Yes. They continuously learn from outcomes, data, and performance insights. You can monitor and optimize them in real time, ensuring they adapt to shifting business needs and customer expectations.

Absolutely. Built on the enterprise-grade CXone Mpower platform, all AI agents operate with integrated guardrails, secure data handling, and full observability to meet compliance, governance, and data protection standards.