Supervisor Workspace for CX

Leadership that
empowers everyone

Create a world where supervisors focus on growing strong teams instead of hunting for data, with streamlined tools that make informed decisions feel effortless.

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The world’s best brands trust NiCE to power 15B+ interactions a year

When supervision flows naturally

Transform supervision from reactive firefighting into proactive leadership that helps agents grow and customers feel truly supported.

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Excellence made achievable

Support supervisors' ability to make agile and informed decisions in real-time with an instant overview of all the supervisor’s agents and contacts 

Insight that guides action

Access real-time analytics to understand agent behavioral skills and sales effectiveness

Improve focus and productivity

Guide supervisors’ attention where it’s needed most—across all channels, self-service, digital and voice

Manage risk more effectively

Alert supervisors when CX is at risk, suggesting corrective actions to resolve issues

Supervision that actually works

Real-time monitoring and smart alerts let supervisors support agents exactly when help matters most.

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  • Everything supervisors need lives in one place with an interface designed for how they actually work, not how systems think they should.

  • Complete real-time and historical insights across all skills, agents, schedules, and interactions, no blind spots allowed.

  • Monitor voice and digital interactions equally well, with the ability to join, assist, or take over exactly when agents need support.

  • Meet SLA requirements by adjusting agent skills on the fly — individually or in bulk — keeping service levels on target.

  • Smart alerts identify when customer experience is at risk and recommend specific actions for real-time intervention before problems grow.

  • Perfect for organizations transitioning from third-party telephony while maintaining their existing infrastructure investments.

Success stories

See what global CX leaders are saying

Dairy Farmers of America Upgrades Experience for Agents and Customers

Grade-A

agent and supervisor experience

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CXone Supervisor Helps Bank Bring a Human Touch to Digital Interactions

Abandonment rate drops to almost 0%

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Payment Processing Leader Streamlines Workflows with CXone Mpower Supervisor

25%

improvement in service levels

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Related Products

See supervisors and teams
thrive while customer

When supervisors have the resources to
monitor and coach teams with ease,
customers win.

Ready to experience the power of one platform?

Let us show you how NiCE can unify, automate and elevate your entire customer experience - with AI at the core and outcomes at the forefront.

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