The supervisor burnout crisis and the AI-driven way out

Leadership that
empowers everyone
Create a world where supervisors focus on growing strong teams instead of hunting for data, with streamlined tools that make informed decisions feel effortless.View Demo Request a Quote
The world’s best brands trust NiCE to power 15B+ interactions a year

When supervision flows naturally
Transform supervision from reactive firefighting into proactive leadership that helps agents grow and customers feel truly supported.See howExcellence made achievable
Support supervisors' ability to make agile and informed decisions in real-time with an instant overview of all the supervisor’s agents and contacts
Insight that guides action
Access real-time analytics to understand agent behavioral skills and sales effectiveness
Improve focus and productivity
Guide supervisors’ attention where it’s needed most—across all channels, self-service, digital and voiceManage risk more effectively
Alert supervisors when CX is at risk, suggesting corrective actions to resolve issuesSupervision that actually works
Real-time monitoring and smart alerts let supervisors support agents exactly when help matters most.Take the tourSee what global CX leaders are saying
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See supervisors and teams
thrive while customer
When supervisors have the resources to monitor and coach teams with ease,
customers win.
