Being a Contact Center Supervisor in a Digital World
Boost supervisor efficiency
Specially designed with your supervisors in mind, CXone Supervisor offers easy access to business-critical insights across all channels - both digital and voice - empowering supervisors to make in-the-moment decisions and resolve CX risks, before they take place.A one-stop-shop for all your supervisors’ needs, CXone Supervisor workspace maximizes their efficiency through KPI tracking, agent monitoring, CX risk alerts, ad-hoc agent performance evaluations, and data-driven decisions boosted by real-time AI-based insights.Step change your supervisors
Successful supervisors drive successful teams. Learn how to leverage the Supervisor app to drive high-achieving teams and set new standards in CX.Read Case StudyBe the supervisor you wish you had
With real-time alerts, monitoring, coaching and evaluations, you can support your agents when they need it most. Whether at home or in the office, they’ll receive more constructive and relevant feedback from their supervisors, enabling their growth.“By providing us with the ability to monitor and analyze omnichannel interactions,” Jeremy summarized, “CXone Supervisor helped our supervisors gain valuable insights into our customers’ needs and preferences, and has allowed us to improve our overall customer service.”
Jeremy LeoGXSLearn more