Agent management, made simple.
Master CX

Empower supervisors to reach key business objectives and enhance team performance.

Be Everywhere

Get a birds-eye view of all skills, agents, and contacts for real-time insights across all channels.

Empower Agents

Cultivate a positive work environment where agents are successful and satisfied with what they do.

Boost supervisor efficiency

Specially designed with your supervisors in mind, CXone Supervisor offers easy access to business-critical insights across all channels - both digital and voice - empowering supervisors to make in-the-moment decisions and resolve CX risks, before they take place.

A one-stop-shop for all your supervisors’ needs, CXone Supervisor workspace maximizes their efficiency through KPI tracking, agent monitoring, CX risk alerts, ad-hoc agent performance evaluations, and data-driven decisions boosted by real-time AI-based insights.

Supervisor workspace - Max supervisor efficiency
Streamline agent management

Monitor, coach, join or take over a contact when needed, for both voice and digital contacts.

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Step change your supervisors

Successful supervisors drive successful teams. Learn how to leverage the Supervisor app to drive high-achieving teams and set new standards in CX.

woman on mobile

Be the supervisor you wish you had

With real-time alerts, monitoring, coaching and evaluations, you can support your agents when they need it most. Whether at home or in the office, they’ll receive more constructive and relevant feedback from their supervisors, enabling their growth.
One stop shop

Give your supervisors everything they need, in one place, with a modern UI and UX that prioritizes their experience.

Agent visibility

Gain a birds-eye view of all skills, agents and contacts, for real-time live insights.

Omnichannel monitoring

Monitor, coach, join or take over a contact when needed, for both voice and digital contacts.

Keep sentiment positive

Track all agent behavior skills with Real-Time Behavior Guidance breakdown scores for CSAT and sales effectiveness.

Reskill flows

Take corrective measures to meet SLA requirements by reskilling agents on the fly and in bulk.

Preempt CX risks

Set alerts to let you know when CX is at risk. Follow suggested corrective actions to resolve issues in real time.

“By providing us with the ability to monitor and analyze omnichannel interactions,” Jeremy summarized, “CXone Supervisor helped our supervisors gain valuable insights into our customers’ needs and preferences, and has allowed us to improve our overall customer service.”
Jeremy Leo
Related Resources
White Papers

Being a Contact Center Supervisor in a Digital World

The purpose of this white paper is to bring readers up to date on the role and responsibilities of the contact center supervisor and introduce some technology tools that NICE makes available at no extra cost on CXone.

Case Studies

CXone Supervisor Ensures Grade A Experience for Agents and Supervisors at Dairy Farmers of America

The nationwide Dairy Farmers of America cooperative strives for perfection in providing exceptional customer experiences. With the shift to remote work, the organization’s customer support center sought to ensure that agents were both meeting the highest service standards and enjoying what they do.

Case Studies

Payment Processing Leader Streamlines Workflows with CXone Supervisor

Shift4 is the leading provider of integrated payment processing and technology solutions, delivering a complete ecosystem of solutions that extend beyond payments to include a wide range of value-added services.

Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.