Supervisor Workspace - Optimize Your CX

Empower supervisors,
Supercharge team success.

Guide supervisors to make agile decisions, streamline their workflows and improve team outcomes, with a dedicated workspace.

Agent management, made simple.

Supervisor workspace - Max supervisor efficiency

Boost supervisor efficiency

Specially designed with your supervisors in mind, CXone Supervisor offers easy access to business-critical insights across all channels - both digital and voice - empowering supervisors to make in-the-moment decisions and resolve CX risks, before they take place.

A one-stop-shop for all your supervisors’ needs, CXone Supervisor workspace maximizes their efficiency through KPI tracking, agent monitoring, CX risk alerts, ad-hoc agent performance evaluations, and data-driven decisions boosted by real-time AI-based insights.

woman on mobile

Step change your supervisors

Successful supervisors drive successful teams. Learn how to leverage the Supervisor app to drive high-achieving teams and set new standards in CX.

Read Case Study

Be the supervisor you wish you had

With real-time alerts, monitoring, coaching and evaluations, you can support your agents when they need it most. Whether at home or in the office, they’ll receive more constructive and relevant feedback from their supervisors, enabling their growth.

One stop shop
Agent visibility
Omnichannel monitoring
Keep sentiment positive
Reskill flows
Security and Compliance

“By providing us with the ability to monitor and analyze omnichannel interactions,” Jeremy summarized, “CXone Supervisor helped our supervisors gain valuable insights into our customers’ needs and preferences, and has allowed us to improve our overall customer service.”

Jeremy Leo
GXS

Learn more

Related Products

Related Resources

Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.

Supervisor Workspace: FAQs