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Interaction Recording and Management

Interaction Recording and Management - Optimize Your CX

Everything you need from your recording solution.

Recording is the heart of the contact center, capturing voice, screen and digital interactions for valuable insights and improved customer experience.

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Securing your contact center with
Interaction Recording and Management.

Uncompromising cloud security

Cloud Recording ensures security with encryption of data and application interfaces.

Maintain compliance and customer trust

Recording adheres to the strictest industry regulations and the highest market standards, including CCPA and GDPR.

Connect to any ACD

For comprehensive data management, Recording can connect to multiple ACDs, whether on-prem or in the cloud.

Proven for complex enterprises

With a track record of successful complex implementations, Recording is the most reliable choice for your contact center.

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Drive better performance

Capture all your omnichannel interactions to meet your contact center’s regulatory needs and drive better performance.

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Voices from the field

Hear what our customers have to say about the impact of NICE Recording solutions on their operations.

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Unpacking the Challenges of Migrating Large Contact Centers to the Cloud

A paper by Frost & Sullivan.

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Your contact center is in good hands.

Experience the value of our cloud recording solutions, which deliver superior customer experiences, true omnichannel functionality, robust governance, risk and compliance (GRC) management, seamless connectivity, and smooth transitions for a comprehensive and efficient contact center solution.

Seamless integration

Best-of-breed and best-of-suite recording integration for optimal performance.

Centralized data management

Manage all your data across channels in one comprehensive solution.

Omnichannel recording

A single platform to define and implement compliance and quality practices across all channels.

"With CXone Recording, we’ve improved our quality management, agent performance, and, ultimately, customer experience. Seamless integration with our other systems has significantly simplified operations and allowed us to focus on what truly matters - delivering exceptional service."

IT leader at a large energy company

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If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.

Interaction Recording and Management: FAQs

The solution captures voice, screen, and digital interactions to provide comprehensive insights for improving customer experience.

NICE ensures data security through encryption of data and application interfaces, maintaining compliance with industry regulations like CCPA and GDPR.

Yes, it can connect to multiple ACDs, whether on-premises or in the cloud, for comprehensive data management.

The solution is proven for complex implementations, ensuring reliability and scalability for large enterprises.

Yes, it supports omnichannel recording, allowing for compliance and quality practices across all communication channels.

Interaction Recording and Management - Optimize Your CX

Everything you need from your recording solution.