Interaction Recording and Management - Optimize Your CX
Everything you need from your recording solution.
Recording is the heart of the contact center, capturing voice, screen and digital interactions for valuable insights and improved customer experience.
Securing your contact center with
Interaction Recording and Management.
Uncompromising cloud security
Cloud Recording ensures security with encryption of data and application interfaces.Maintain compliance and customer trust
Recording adheres to the strictest industry regulations and the highest market standards, including CCPA and GDPR.Connect to any ACD
For comprehensive data management, Recording can connect to multiple ACDs, whether on-prem or in the cloud.Proven for complex enterprises
With a track record of successful complex implementations, Recording is the most reliable choice for your contact center.
Drive better performance
Capture all your omnichannel interactions to meet your contact center’s regulatory needs and drive better performance.
Unpacking the Challenges of Migrating Large Contact Centers to the Cloud
A paper by Frost & Sullivan.Learn moreYour contact center is in good hands.
Experience the value of our cloud recording solutions, which deliver superior customer experiences, true omnichannel functionality, robust governance, risk and compliance (GRC) management, seamless connectivity, and smooth transitions for a comprehensive and efficient contact center solution.
Seamless integration
Best-of-breed and best-of-suite recording integration for optimal performance.
Centralized data management
Manage all your data across channels in one comprehensive solution.
