Interactions Hub demo video-PCI use case
Operational Efficiency and Exceptional Customer Experience
CXone Interactions Hub is a comprehensive solution that enables contact centers to manage any volume and all types of interactions in one place, streamline operations, ensure business continuity, and deliver superior customer experiences—all while effortlessly adhering to regulations such as GDPR, CCPA, HIPAA, and PCI.CXone Interactions Hub Core Components
AI-driven compliance and automation for securely managing millions of interactions.Migrated Calls
Integrate past and present voice interactions from NiCE and third-party systems into a unified CXone environment.- Centralize compliance management with all interactions in one place.
- Reduce costs and complexity by eliminating the need for on-premises hardware.
- Simplify vendor management by consolidating multiple systems into CXone Mpower.
- Search, playback, extract, delete, and more within any interaction.
- Standardize evaluation and performance management across all channels.
Data Policies
Comprehensively manage the interaction lifecycle with AI-powered automation and a centralized dashboard.- Automate critical tasks like deletion, extraction, and litigation hold.
- Ensure adherence to regulatory and corporate data protection standards.
- Quickly address suspected violations with streamlined actions.
- Visualize potential risks using the customizable Risk Detection Board.
- Implement user-specific access controls for secure risk management.
Interactions Hub Benefits
Comprehensive Solution
A unified platform that streamlines operations, ensures compliance and delivers consistent, high-quality customer experiences across all channels.
Proactive Risk Management
This feature enables seamless access and review of migrated interactions, facilitating improved data analysis and customer service. Additionally, it is utilized for evaluations, management, and performance improvements.
Cost Efficiency
Automate manual tasks to optimize resources and reduce expenses, enabling staff to focus on more strategic initiatives.
Scalable and Flexible
Easily scale to accommodate growing interaction volumes while adapting to evolving business needs and regulatory requirements.
