Intelligent Virtual Agent

Imagine the difference between guessing what customers want and knowing for certain. First-generation AI chatbots relied on educated guesses and intensive manual work. More advanced options improved language processing but still needed considerable human oversight. Autopilot changes everything. Our conversational AI doesn't just identify customer needs — it analyzes entire conversation patterns, uncovering all the steps your best agents take from first hello to final resolution. This deeper understanding comes from our Enlighten Ai models, trained on the world's largest collection of validated customer experience data. Even better, Autopilot transforms these insights into working solutions without coding, creating experiences that contain more issues and satisfy more customers than traditional virtual customer assistants ever could.

Create a world where your contact center's biggest headaches simply disappear.

For your operations: Watch costs decrease as routine questions handle themselves. Your agents experience less burnout and turnover as they focus on interesting work rather than repetitive questions. Hold times shrink or vanish entirely.

For your customers: Enjoy 24/7 availability with an AI chatbot that creates conversations that flow naturally toward resolution, creating loyalty that lasts.

For your leadership: Take the guesswork out of Ai investment. Autopilot analyzes your data to show exactly where automation will have the biggest impact, then makes implementation remarkably simple. Even with strong analytics already in place, you'll appreciate how easily insights transform into action.

Containment — the percentage of issues fully resolved without human intervention — offers the clearest path to measuring ROI. When you share your average cost per contact and yearly interaction volume, we'll help calculate exactly how much you'll save.

Many customers also consider softer benefits: increased customer satisfaction, higher loyalty scores, and greater lifetime value — all measurable improvements that flow from making service feel effortless with virtual customer assistants.

Absolutely. As part of the CXone Mpower platform, our conversational AI connects smoothly with your business systems — from CRM and knowledge management to order tracking and support ticketing.

These connections ensure your self-service experiences aren't just conversational but truly capable, pulling customer information, updating records, and completing transactions to deliver end-to-end resolution.

From simple to sophisticated, our AI chatbot handles it all with equal ease. Routine tasks like checking order status or changing reservations happen instantly. Complex processes requiring multiple steps, information from various sources, or back-end system interactions flow just as smoothly.

Autopilot also excels as your "front door" — the first point of contact for all customer conversations, whether voice or digital. It resolves straightforward needs immediately while intelligently guiding more complex situations to the right human specialist when necessary.

The beauty is how this evolves over time. As our virtual customer assistant learns from every interaction, it continuously expands what it can handle, creating a service experience that keeps getting NiCEr.

Imagine the difference between guessing what customers want and knowing for certain.

First-generation chatbots relied on educated guesses and intensive manual work. More advanced options improved language processing but still needed considerable human oversight.

Autopilot changes everything. It doesn’t just identify customer needs — it analyzes entire conversation patterns, uncovering all the steps your best agents take from first hello to final resolution.

This deeper understanding comes from our Enlighten Ai models, trained on the world’s largest collection of validated customer experience data. Even better, Autopilot transforms these insights into working solutions without coding, creating experiences that contain more issues and satisfy more customers than traditional bots ever could.

Create a world where your contact center’s biggest headaches simply disappear.

For your operations: Watch costs decrease as routine questions handle themselves. Your agents experience less burnout and turnover as they focus on interesting work rather than repetitive questions. Hold times shrink or vanish entirely.

For your customers: Enjoy 24/7 availability and conversations that flow naturally toward resolution, creating loyalty that lasts.

For your leadership: Take the guesswork out of Ai investment. Autopilot analyzes your data to show exactly where automation will have the biggest impact, then makes implementation remarkably simple. Even with strong analytics already in place, you’ll appreciate how easily insights transform into action.

Containment — the percentage of issues fully resolved without human intervention — offers the clearest path to measuring ROI. When you share your average cost per contact and yearly interaction volume, we’ll help calculate exactly how much you’ll save.

Many customers also consider softer benefits: increased customer satisfaction, higher loyalty scores, and greater lifetime value — all measurable improvements that flow from making service feel effortless.

Absolutely. As part of the CXone Mpower platform, Autopilot connects smoothly with your business systems — from CRM and knowledge management to order tracking and support ticketing.

These connections ensure your self-service experiences aren’t just conversational but truly capable, pulling customer information, updating records, and completing transactions to deliver end-to-end resolution.

From simple to sophisticated, Autopilot handles it all with equal ease. Routine tasks like checking order status or changing reservations happen instantly. Complex processes requiring multiple steps, information from various sources, or back-end system interactions flow just as smoothly.

Autopilot also excels as your "front door" — the first point of contact for all customer conversations, whether voice or digital. It resolves straightforward needs immediately while intelligently guiding more complex situations to the right human specialist when necessary.

The beauty is how this evolves over time. As Autopilot learns from every interaction, it continuously expands what it can handle, creating a service experience that keeps getting better.