Brochure - Enlighten XO
Automate successful flows.
Put your data to work
Take the guesswork out of development and leverage your own valuable data from voice and text interactions.Understand complex needs
Leverage purpose-built CX AI that can understand multi-level customer intents across all verticals.Focus on high-ROI intents
Uncover top automation opportunities, ranked by ease of automation and potential ROI.Seamlessly deploy new flows
Break down each step agents took to resolve issues and turn those into new Autopilot flows without coding.Accelerate self-service success.
With AI models trained on the largest dataset of CX-specific interactions, Experience Optimization (XO) lets you use your own omnichannel interaction data to prioritize top automation opportunities by ROI and eliminate guesswork. XO identifies and understands customer intents and utterances, and mirrors top-performing agents to build effective self-service flows, deployed seamlessly over voice or digital channels via Autopilot.Take a self-guided tour
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Discover the full value of AI in customer service
Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.Calculate your savingsAchieve effective automation with data.
Experience Optimization is purpose-built AI for CX that analyzes omnichannel conversations to identify and understand customer intents, utterances, and agent tasks. Build truly intelligent workflows that drive containment and successful resolutions.
AI-driven intent identification
Uncover multi-layer customer intents using predictive AI models purpose-built for CX.
Automation score & intent prioritization
Prioritize use cases by ROI and make it easy to self-serve by giving customers what they are asking for.
Pre-built workflows
Automate new workflows based on the steps your top-performing agents took to successfully resolve issues.