CXone Mpower Experience Optimization

Overview

Give your customers what they want: more self-service.

CXone Mpower Experience Optimization (XO) takes the guesswork out of designing great self-service interactions (that actually resolve customers’ issues.)

Identify and understand what your customers say, want, and need. See how your agents engage across channels. Prioritize and deliver on top automation opportunities.

Isn’t that NiCE?