Additional Case Studies
Case Studies

Carnival UK Advances AI Roadmap with NICE CXone to Serve Thousands of New Guests

Across more than a million guest interactions a year, the Carnival UK contact center team manages all sales, pre-cruise, and post-cruise queries for Cunard, famous for its luxury voyages, and P&O Cruises, Britain's biggest cruise line.

Case Studies

Maps Credit Union Modernizes the Member Experience on NICE CXone Platform

In the highly competitive market for financial services, Oregon-based Maps Credit Union recognized its out-of-date approach to contact center operations made it difficult to adequately meet membership service goals.

Case Studies

ECSI Improves Self- Service Outcomes for Student Loan Borrowers with NICE Enlighten Autopilot

As part of its mission to improve service standards and boost efficiencies, ECSI deployed NICE Enlighten Autopilot to engage with would-be callers and customers seeking self-service.

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