NiCE Enlighten XO - Analyzes conversations to build effective self-service

Overview

NiCE Enlighten XO is purpose-built AI for CX that analyzes conversations to build effective self-service, taking the guesswork out of digital interactions. Built from the largest dataset of historical conversational data from voice and text interactions, AI identifies and understands customer intents, utterances, agent tasks, and workflows across all channels to prioritize top automation opportunities.