Customer Service Automation

Automated, meet intuitive

Go beyond answering questions to fully automate customer intent through fulfillment.

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The world’s best brands trust NiCE to power 15B+ interactions a year

Effortless by design

Your customers shouldn’t have to wait. Serve them—and your queue—with automation that predicts needs, finds answers, and solves problems.

Let data work harder so customers work less.  Autopilot learns what works and makes self-service feel like the easiest choice.

Intelligent Virtual Agent

Let data work harder so customers work less. Autopilot learns what works and makes self-service feel like the easiest choice.

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See what customers really want, across every channel. Then automate the journeys  that matter most, making everything flow.

Experience Optimization

See what customers really want, across every channel. Then automate the journeys that matter most, making everything flow.

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Instantly create no-code AI agents powered by your data—build once, deploy everywhere.

AI Agents

Instantly create no-code AI agents powered by your data—build once, deploy everywhere.

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See the big picture instantly.  Solve problems before they happen.  Proactive AI Agent doesn’t just respond  — it anticipates, adapts, and resolves,  making everything feel…easy.

Proactive AI Agent

See the big picture instantly. Solve problems before they happen. Proactive AI Agent doesn’t just respond — it anticipates, adapts, and resolves, making everything feel…easy.

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The right answer, right away. The agent finds  the knowledge that matters, personalizes it,  and delivers it exactly when and where it’s  needed.

Knowledge Management

The right answer, right away. The agent finds the knowledge that matters, personalizes it, and delivers it exactly when and where it’s needed.

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Let data work harder so customers work less.  Autopilot learns what works and makes self-service feel like the easiest choice.
See what customers really want, across every channel. Then automate the journeys  that matter most, making everything flow.
Instantly create no-code AI agents powered by your data—build once, deploy everywhere.
See the big picture instantly.  Solve problems before they happen.  Proactive AI Agent doesn’t just respond  — it anticipates, adapts, and resolves,  making everything feel…easy.
The right answer, right away. The agent finds  the knowledge that matters, personalizes it,  and delivers it exactly when and where it’s  needed.

Success stories

See what global CX leaders are saying

ONE's logo

ONE revamps customer experience with AI Solutions

50%

resolution goal met

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proofpoint logo

Proofpoint revolutionizes customer support

5%

decrease in ticket volume

20%

increase in site engagement

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Hastings Direct logo

Hastings Direct speeds to CX success

26%

productivity gains post-implementation

6%

reduction in total cost per policy

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ONE's logo
proofpoint logo
Hastings Direct logo

Make problems disappear

From first question to last resolution, CXone Mpower manages it all with ease. It’s automation that senses what customers want — and delivers before they have to ask twice.

Companies are winning on the
combination of humans and AI

From quick answers to complex solutions, your ready response makes service seem effortless — creating experiences that leave everyone smiling.

Ready to experience the power of one platform?

Let us show you how NiCE can unify, automate and elevate your entire customer experience - with AI at the core and outcomes at the forefront.

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Frequently Asked Questions