Customer Service Automation

Automated, meet intuitive

Imagine customer problems resolving themselves. Deliver self-service that does everything from answering simple questions to managing complex needs.

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The world’s best brands trust NiCE to power 15B+ interactions a year

Effortless by design

Your customers shouldn’t have to wait. Serve them—and your queue—with automation that predicts needs, finds answers, and solves problems.

Intelligent Virtual Agent

Let data work harder so customers work less. Autopilot learns what works and makes self-service feel like the easiest choice.

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Experience Optimization

See what customers really want, across every channel. Then automate the journeys that matter most, making everything flow.

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Proactive AI Agent

See the big picture instantly. Solve problems before they happen. Proactive AI Agent doesn’t just respond — it anticipates, adapts, and resolves, making everything feel…easy.

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Knowledge Management

The right answer, right away. The agent finds the knowledge that matters, personalizes it, and delivers it exactly when and where it’s needed.

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Success stories

See what global CX leaders are saying

ONE revamps customer experience with AI Solutions

50%

resolution goal met

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Proofpoint revolutionizes customer support

decrease in ticket volume

20%

increase in site engagement

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Hastings Direct speeds to CX success

26%

productivity gains post-implementation

reduction in total cost per policy

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Make problems disappear

From first question to last resolution, CXone Mpower manages it all with ease. It’s automation that senses what customers want — and delivers before they have to ask twice.

Companies are winning on the
combination of humans and AI

From quick answers to complex solutions, your ready response makes service seem effortless — creating experiences that leave everyone smiling.

Ready to experience the power of one platform?

Let us show you how NiCE can unify, automate and elevate your entire customer experience - with AI at the core and outcomes at the forefront.

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Frequently Asked Questions

Imagine your business being there for customers everywhere they look — no waiting, no frustration. Our AI service tools turn that into reality.

Your customers find answers on search engines, get help on your website, and solve problems in your app — all without waiting for a human. It’s like having your best service people available 24/7, everywhere at once, handling questions before they become problems.

The best part? While your customers enjoy faster, easier experiences, you’ll see happier customers, lower costs, and teams free to focus on what truly needs the human touch.

Unlike generic AI that tries to do everything, our solutions are built specifically for customer experiences — like having specialists rather than generalists.

Our AI service tools understand the nuances of your industry, handle complex questions with ease, and always stay true to your brand voice. They’re trained on real customer conversations, not just general knowledge, so they solve actual problems in ways that feel remarkably human.

Best of all, they’re designed to work seamlessly with your human teams through integrated workflow automation. When something needs a personal touch, the handoff is smooth, and all the context comes along — creating a more connected world.

We’ve built a complete ecosystem that makes customer service flow effortlessly.

Our knowledge management system doesn’t just store information — it actively finds the right answers and delivers them wherever they’re needed.

AI Agents continuously learn what works best on your website and mobile apps, getting smarter with every interaction. For the ultimate in service, our Proactive AI Agents actually solve problems before customers even realize they have one, handling up to 90% of journeys automatically.

All these AI service tools work together through intelligent workflow automation —creating a world where service finds your customers, not the other way around.