Specialized AI Copilots

Letting your teams
shine more brightly

Meet the copilots that help your team see more, know more,

and do more — turning every interaction into something NiCE.

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The world’s best brands trust NiCE to power 15B+ interactions a year

Insight that finds you

Every day, your people make decisions that have impacts big and small.

Help them understand what they need, right when they need it —

making resolutions faster, support smoother, and goals more reachable.

Copilot for Agents

The perfect partner for every conversation — bringing knowledge, next steps, and smart suggestions before agents even have to ask.

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Copilot for Supervisors

Supervise more effectively, with real-time alerts, insights that explain why, and metrics that show what's really working.

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Copilot for Leaders

See the big picture instantly. Turn complex data into clear actions that move your business forward, beautifully.

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Everyone, elevated

Say goodbye to hunting for data and hello to intelligence that finds you. With AI companions for every role, your teams spend less time on rote tasks and more time on what truly makes a difference.

Success stories

See what global CX leaders are saying

Carnival UK advances AI with CXone Mpower to serve thousands of guests

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ONE revamps customer experience with NiCE AI solutions

50%

resolution goal met

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Boost people power,
put effort where it belongs

Meet the AI companions that elevate your
team's vision, knowledge, and capabilities —
making moments that drive loyalty.

Ready to experience the power of one platform?

Let us show you how NiCE can unify, automate and elevate your entire customer experience - with AI at the core and outcomes at the forefront.

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Frequently Asked Questions

Think of traditional dashboards as maps — they show what's happening. Our AI-assisted customer service tools are more like trusted guides who walk beside you, pointing out what’s important and suggesting the best path forward.

With our agent assist AI, insights find you in the moment — no digging required. You’ll know not just what's happening, but why it matters and exactly what to do next. It's real-time guidance that works the way you do.

It's your CX leadership team’s secret weapon — an AI-powered support system designed specifically for leaders who want to see opportunities others miss.

This real-time coaching tool looks across your entire operation, spots patterns in your data, and suggests smart ways to automate and improve. It’s like having an expert analyst and strategist rolled into one, always thinking about how to make your customer experience better.

Not at all — quite the opposite! Copilot for Supervisors takes the tedious parts of supervision (endless data sorting and constant monitoring) and handles them automatically.

This AI-driven management tool frees your human leaders to do what they do best: coach, develop teams, and think strategically. Supervisor analytics appear right when needed, making your people better at being people, not turning them into robots.

Magic happens when everyone works together seamlessly.

When your AI-assisted customer service and human teams share the same intelligent platform, they continuously learn from each other. AI agents absorb the best practices of your top performers, while human agents gain agent productivity tools that help them work smarter.

Real-time guidance appears exactly when needed, routine tasks vanish from to-do lists, and everything just flows better. It's not about replacing people — it’s about creating a world where technology and humans each contribute what they’re best at, creating experiences that are simply better than either could deliver alone.