Overview
The Frost Radar™: Workforce Engagement Management, 2025 report provides an independent analysis of the top WEM providers shaping the future of AI-driven contact center performance. Using Frost & Sullivan’s dual-axis benchmarking framework, the report evaluates vendors across both Growth and Innovation, assessing market performance, strategy alignment, R&D investment, AI advancement, and long-term growth potential.
The findings position NiCE as a leader on both the Growth and Innovation axes, reflecting its sustained market momentum and continued investment in AI-powered workforce engagement.
Readers will gain insight into competitive positioning, emerging best practices, AI-driven transformation trends, and the strategic factors defining leadership in today’s workforce engagement market.
