CXone Mpower Hubs: Integration Made Easy

• CXone Mpower Hubs is a comprehensive integration framework that streamlines connecting solutions such as bots, voice and digital virtual agents, CRMs, Transcription or agent assist tools, with CXone Mpower.
• Integrated solutions can be native, third-party or custom as long as they support integration using REST APIs.
• CXone Mpower Hubs help you to optimize business operations and improve efficiency of initial integration as well as long term maintenance.

You can integrate CRM systems, virtual agents, bots, transcription tools, voice biometrics, agent assist tools, and custom enterprise software, for easy access and use with the CXone Mpower platform.

Hubs offer intuitive, low-code interfaces, that guide you thru the connection process and enable you to simply drag-and-drop components into workflows where you want to use those integrations, greatly reducing complexity and maintenance efforts.

Virtual Agent Hub streamlines connecting with voice and digital intelligent virtual agents and bots. They can take over routine, mundane tasks, enabling human agents to focus on more complex interactions that require personal attention.

Using virtual resources makes 24/7/365 availability an affordable reality and greatly increases flexibility to scale operations faster, when needed.

Yes, CXone Hubs offers seamless pre-integrated options for all major CRM systems. In addition, you can integrate with any custom CRM solution if it supports REST APIs.

Transcription Hub automates speech-to-text and text-to-speech processes. It allows agents to focus on customers instead of manual note-taking and reduces average handling time.

Yes, all CXone Hubs are designed for ease of use, with a low-code interface that allows business users without much coding knowledge to manage and adjust integrations.