Customer experience software for retail - Transform Your CX

Turn every retail interaction into an advantage

Make shopping simple, personal, and connected with AI-driven insights that build loyalty and boost performance where it matters most.

Elevate Every Interaction, Every Time

Today’s shoppers expect effortless, intuitive journeys— whether through self-serving or seeking agent assistance. With NiCE CXone Mpower, deliver fast, accurate answers and tailored support, turning casual shoppers into lifelong advocates.

NiCE CXone Mpower combines advanced AI and a complete suite of CX applications to automate, streamline, and elevate every touchpoint. Build stronger customer relationships while empowering employees to deliver outstanding service, every time.

Boosting E-Comm Conversions

From personalized browsing to seamless real-time support for both customers and agents, retailers can win over customers with NiCE’s AI-powered solutions.

Retailers Rely on NiCE CX Solutions for
Superior Customer Experiences

Bose
Land’s End
Retail - Conversational AI and Chatbots

eBook: Reshaping Retail Through a Strategic Customer Experience Approach

Download eBook

Woman using her laptop

Datasheet: NiCE E-Comm Conversion Booster

Download Datasheet

Man using his mobile phone

Analyst Report: Pushing the Retail Experience to the Utmost

Download Report

Retailers gear up for holiday

Blog: 183m Shoppers, 27 Days: Retailers Gear Up for Holiday Sprint with Shorter Season

Read Blog

NiCE Copilot: Amplifies Skilled Labor at A Reduced Cost

Download Datasheet

Blog: 2025 CX Vision: Top 12 Resolutions for AI-Powered Excellence

Read Blog

NiCE is Recognized for Its Leading CX Solutions

gartner-logo_812c51
forrester
quadrant-1
trustradius-2024
g2-top-50-customer-service-products-award
metrigy_logo

Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.