Customer experience software for retail - Transform Your CX

Turn every retail interaction into an advantage

Make shopping simple, personal, and connected with AI-driven insights that build loyalty and boost performance where it matters most.

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Elevate Every Interaction, Every Time

Today’s shoppers expect effortless, intuitive journeys— whether through self-serving or seeking agent assistance. With NiCE CXone Mpower, deliver fast, accurate answers and tailored support, turning casual shoppers into lifelong advocates.

NiCE CXone Mpower combines advanced AI and a complete suite of CX applications to automate, streamline, and elevate every touchpoint. Build stronger customer relationships while empowering employees to deliver outstanding service, every time.

AI-Driven Self-Service for Today’s Shoppers

Empower customers to shop with ease using AI to analyze behaviors and signals on websites and mobile apps. Deliver proactive assistance and personalized guidance across any device, creating effortless, intuitive retail experiences.

Smarter Support for Contact Center Agents

Enhance contact center efficiency with GenAI-enabled virtual assistants, dynamic knowledge articles and auto-summary for improved accuracy and efficiency. Intelligent routing connects consumers with the right agent for complex questions, ensuring every interaction is impactful.

Turn Customer Feedback into Retail Insights

Use AI to decode customer sentiment from surveys and unsolicited feedback. Optimize every touchpoint by turning shopper insights into operational improvements, driving satisfaction and loyalty across the customer journey.

Boosting E-Comm Conversions

From personalized browsing to seamless real-time support for both customers and agents, retailers can win over customers with NiCE’s AI-powered solutions.

Retailers Rely on NiCE CX Solutions for
Superior Customer Experiences

Bose

Bose Corporation consolidated three contact centers to one on CXone Mpower, giving Bose immediate and sustained improvement in both external and internal KPIs, and streamlined experience for both employees and customers.

Land’s End

Apparel company Lands’ End chose to give agents more flexibility and involvement with scheduling while modernizing contact center operations in the cloud.

CXone Mpower for Retail

In this demonstration, you’ll see how CXone Mpower automates customer service workflows by seamlessly integrating human and AI agents, data, and knowledge. We’ll walk you through a typical industry workflow, showcasing both the platform’s backend operations and the front-end experience for customers and agents.

Resource Library

NiCE is Recognized for Its Leading CX Solutions

NiCE named a 11x Leader in Magic Quadrant™ for CCaaS

NiCE is a leader in The Forrester Wave™: Contact Center As A Service

NiCE recognized as overall CCaaS leader in SPARK Matrix™

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Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.