Create customers for life
Your retail customers expect easy interactions and seamless omnichannel journeys. Give your customers fast answers that increase conversions and effortless resolution with the industry’s leading AI-powered customer experience platform.

NICE CXone provides a complete suite of CX applications on an AI-powered platform to automate, orchestrate, and elevate every touchpoint with your brand. Ensure every interaction improves brand reputation, drives employee engagement, and creates customers for life.

Retailers Rely on NICE CX Solutions for Superior Customer Experiences

Retail - Superior customer logos
Eliminate friction, build loyalty

Orchestrate personalized journeys that do more and cost less. Automatically learn from every interaction, then model the most successful approaches to drive lifetime loyalty.

Turn abandons into conversions
Drive contextual, proactive engagements that maximize purchase intent. Use the right guidance at the right time to convert browsers into shoppers, both online and mobile. More orders, happier customers.
Make self-service simple
Deploy automation that delights, delivering satisfying self-service. Modernize every touchpoint from proactive outreach to searchable support content to back-office integrations for immediate, impactful resolution.
Enrich in-store, online, and omni
Meet customers wherever they are with true omnichannel engagement across channels and time. See, know and predict how they engage with your brand to maximize your mindshare.
Optimize agent time and expertise
Flatten seasonal hiring by planning for the right skills with the right workforce at the right times. Empower your people to resolve even the most complex interactions at record speed.
One easy platform, your pace
Leverage every component you need to drive winning customer experiences on a single, unified platform. Delivered how you need, when you need.
Bose Corporation consolidated three contact centers to one on NICE CXone, giving Bose immediate and sustained improvement in both external and internal KPIs, and streamlined experience for both employees and customers.
Land’s End
Apparel company Lands’ End chose to give agents more flexibility and involvement with scheduling while modernizing contact center operations in the cloud.
“We were constantly challenged to track down issues and didn’t generally know we had an issue until there was a complaint. Consolidating platforms on NICE CXone was a no-brainer. Allowing central management of our voice presence was critical to improving our management capabilities and technical support. It also simplifies the networking and infrastructure.”
Ryan Standard
Global Director of Customer Enablement and Engagement Bose
Deliver self-service that flows
Power faster service and a better experience for a wide range of retail needs with conversational AI bots for voice and chat driven resolutions.
Retail - Conversational AI and Chatbots
Optimize and empower your workforce
Anticipate business demands and optimize your workforce with the industry’s most intelligent and accurate omnichannel forecasting engine.
Woman using her laptop
Build insights from every interaction
Pinpoint the best opportunities for improvement across all channels by analyzing 100% of your customer interactions from any data source.
Man using his mobile phone
Quantify customer feedback
Collect unbiased feedback across preferred channels for a comprehensive understanding of your customers’ experiences, perceptions and desires.
Retail - Beyond voice of customer
Next steps in your journey
See how it works
See how NICE CXone helps you innovate faster to improve every customer experience interaction in these in-depth demonstration videos.
CXone no-cost trial
Put CXone to work for 60-days at no cost, risk free.

CXone for AI-powered customer experience platform for Retail

Your customers expect easy interactions and seamless omnichannel journeys. Give customers fast answers that increase conversions and effortless resolution with the industry’s leading AI-powered customer experience platform.

Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.