Cultivating a future-proof customer journey
Companies are constantly looking for ways to enhance CX performance, reduce costs, and gain a substantial competitive edge. Working with CX outsourcers is becoming an even bigger solution to meeting those goals.
Customer Journey Map: The new digital-first CX
Over time, customer expectations have evolved and shifted toward a digital-first mindset. Today, customers prefer digital channels, and their journeys are much more complex.
Global electronics manufacturer embraces digital customer service with NICE CXone
A global electronics manufacturer struggled with its out-of-date, on-premises contact center system, which was a mix of disparate solutions from different vendors. The system was costly to update, required a significant amount of vendor support and couldn’t integrate with its other internal systems.