Take an interactive tour of NiCE Omnichannel Routing
Explore NiCE Omnichannel Routing through a self-guided, click-through demo and see how every interaction reaches the best available resource, whatever the channel.
In this interactive demo:
- One admin for every channel
See how administrators set up points of contact, skills, and routing for voice and digital channels from a single interface.
- Combined routing methods
Explore how CXone combines skills, attributes, priority, proficiency, sentiment, and AI-powered routing.
- Precise queue control
Learn how priority, acceleration, and agent proficiency settings manage contacts across skills and channels in the universal queue.
INSIDE THE DEMO
See what you’ll experience...
NiCE Omnichannel Routing gives contact centers one place to manage routing for inbound and outbound, voice and digital, and self-service and agent-assisted interactions. Managers balance concurrent workloads at the team and agent level, templates speed up handling, and Studio orchestrates flows across channels. Each interaction reaches the best available resource quickly.
Resolve on first assignment
Match each interaction to the agent best suited to resolve it.
Boost agent productivity
Balance concurrent interactions and proficiency to get more from every team.
Simplify administration
Set up and maintain routing for every channel from one interface.
Don’t take our word for it
NiCE Reviews
NOTE: While G2 lists first name and initial of last name, they do not list the company name, only company employee level (ie enterprise, mid-market, etc.). All the below reviews come from TrustRadius.