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Additional Case Studies
Case Studies

How LiveVox SmartReach Empowered a Global BPO to Outperform

Case Studies

Alteram: Expert Guidance Helps South African BPO Firm Mature & Improve Operations

When Alteram decided on the NICE Workforce Management (WFM) solution, they faced a drastic shift in how they operated.

Case Studies

Atento Fuels Global Ambitions with Nexidia Analytics

Global business process outsource (BPO) provider Atento wanted to both gain insights more efficiently and identify cost reduction opportunities.

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