AI Platform for CX

One AI platform to improve CX at scale

Purpose-built AI for CX at the core powers every experience on an open and flexible AI platform.

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The world’s best brands trust NiCE to power 15B+ interactions a year

One AI platform.
Endless CX possibilities.

All your CX needs on one platform

Enlighten AI

Automatically deliver spot-on, conversational interactions from intent all the way to fulfillment, driven by thousands of domain-specific CX AI models and GenAI.

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Integrations

Integrate any and every technology you use with hundreds of prebuilt integrations, your pick of partners, and no-code/low-code development to make the platform your own.

Cloud Architecture

Optimize and scale your operations with 40+ apps built on a secure and reliable cloud.

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Dashboards & Reporting

Make faster decisions based on real-time and historical data by seeing all your AI-driven CX insights in one place.

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Trust & Compliance

Build customer trust and stay secure and compliant with around-the-clock monitoring and encryption, plus an SLA guarantee.

AI-Enhanced Voice

Eliminate language barriers for conversations that flow with the power of AI.

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Powering real-time solutions on the most complete CX suite

Make every conversation seamless, no matter where it starts or who picks it up.
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Give your workforce tools that lift potential, remove friction, and turn great CX into your advantage.
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Self-service that just works from intent to outcome, no matter the complexity.
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Delivering AI-powered automation at scale

1K+

Prebuilt CX AI models

2T+

AI-analyzed words per month

315M+

AI-powered interactions per month

900B

API calls per year

Customers on our customer service AI platform

9B+

voice minutes per year

Designed for your entire team

Increase productivity with personalized workspaces optimized for each customer service team member role

Supervisors

Empower supervisors to move quickly, clear roadblocks, and elevate every conversation.

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Agents

Put the right tools, insights, and conversations in one connected workspace — so agents can focus on what matters.

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Administrators

Make profile management effortless, with HRIS integrations that fit right into your workflow.

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Developers

Customize and create effortless, personalized experiences—no coding required.

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Redefine customer service with
the ultimate AI platform

Go from manual to automated, from reactive to proactive, and from generic to purpose-built

NiCE named a CCaaS Leader in The Forrester Wave™ 2025

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See what global CX leaders are saying

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Hastings Direct speeds to CX success with NiCE CXone Mpower

26%

productivity gain

£2 million

in cost savings potential identified

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Disney Streaming brings four major brands together with NiCE CXone Mpower

10k

agents worldwide

Near-Zero

downtime achieved

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Marriott consolidates tech and gains interoperability with NiCE CXone Mpower

80+

Advancements in 6 weeks on the platform

Improved

system monitoring and trouble shooting

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Dive deeper into the latest insights on unlocking CX AI transformation at scale

Frequently Asked Questions

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CXone Mpower is an AI platform built in the cloud, easily integrated with any technology to deliver intelligent and modern customer experiences. With enterprise-ready security and compliance, it supports GDPR, FedRAMP, and sovereign data requirements. The platform is scalable and highly available and delivers multi-region disaster recovery for reliable, AI-driven operations.

The CXone Mpower AI platform protects your brand with enterprise-grade security protocols and the highest compliance standards to safeguard your sensitive customer data. With encrypted communications, secure data storage, and continuous monitoring, you’ll always be compliant with your industry’s regulatory requirements.

Designed for flexibility, the CXone Mpower AI platform offers extensive API support and prebuilt connectors to integrate with your CRM, ERP, and other enterprise software. You can connect any legacy system and automate workflows for problem-free machine learning for customer service.

Easy—it’s built for the cloud. With a complete, modular architecture, the platform simplifies technology stacks, eliminates data silos, and delivers enterprise-grade security and scalability. You can adapt to any legacy or emerging technology for intelligent automation without worrying about performance or reliability.

Bring any knowledge base you want, including Salesforce, SharePoint, Zendesk, Confluence, and more. We’ve got you covered.

Yes. CXone Mpower makes external chatbots feel right at home in both voice and digital channels.

Yes. CXone Mpower can integrate with your AI-led agent assistance tool with prebuilt integrations and easy-to-create connections. It also supports custom agent assist endpoints.