We’re here to help you lead with confidence. NiCE makes AI-first CX real—accelerating your transformation and getting every experience right. No hype. Just clarity, momentum, and results that matter.
Innovation at scale
We continually advance new ideas that redefine customer experience.
Our products
AI with purpose
We design intelligent automation that delivers measurable business impact.
Our products
Expertise you can trust
We bring decades of CX leadership to guide enterprises into the AI-first future.
Our products
Success stories
Real results from customer-centric brands
Why Toyota Group chose NiCE to modernize their global customer support
See how our CX AI platform can transform your business
Are you ready to turn CX into a strategic engine for enterprise growth, efficiency, and innovation? Discover how NiCE expertise and leadership is transforming the way customers and employees experience the world. Talk to our experts
Trusted by more than 25,000 brands worldwide
Two Leaders. One platform.
At NiCE, we’re setting the standard for AI-first customer experience.
One enterprise AI platform for the next generation of CX
CXone Mpower orchestrates human and AI Agents to automate service, augment work, and accelerate smarter, faster experiences at every point of engagement. Built for the AI-first enterprise, the AI platform unifies an AI-ready data foundation, connected systems, and customer experience on one platform, turning data into intelligent action across your business.
Conversational and agentic AI
Together, CXone Mpower and Cognigy AI enable organizations to accelerate AI adoption and scale it seamlessly across every customer experience.Learn more
Seamless integrations
Get connected fast with pre-built integrations, open APIs, and simple tools that keep your business moving.Learn more
Cloud architecture
Optimize and scale your operations with 40+ apps built on a secure and reliable cloud.Learn more
Trust and compliance
Build customer trust and stay secure and compliant with around-the-clock monitoring and encryption, plus an SLA guarantee.Learn more
Top ranked in customer reviews
NiCE is highly rated by our customers, highlighting the impact and excellence of our solutions. Our commitment to customer success shines through every high rating, fueling our drive to lead and innovate.
Top five strategies to maximize the value of AI in CX
This exclusive NiCE eBook reveals how top performers are using AI orchestration, experience memory, connected intelligence, and observability to deliver measurable gains in speed, savings, and satisfaction.
Whether you're looking to reduce costs, scale automation, improve satisfaction, or increase speed to resolution, this guide shows you how to unlock the full value of your AI investment.
Customer expectations are rising faster than most companies can keep up, and by 2026 the gap between leaders and laggards will be even more pronounced. This eBook is designed to give you a clear view of what’s next.
Make the smartest buying decision with the latest Gartner analysis
NiCE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 11th consecutive year and is positioned furthest on Completeness of Vision.
Make the smartest buying decision with the latest Gartner analysis
NiCE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 11th consecutive year and is positioned furthest on Completeness of Vision.
Make the smartest buying decision with the latest Gartner analysis
NiCE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 11th consecutive year and is positioned furthest on Completeness of Vision.
