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2025 Gartner® Voice of the Customer for Conversational AI Platforms

Customers have spoken.
NiCE Cognigy is a Customers’ Choice.

AI-first CX that real customers trust

NiCE Cognigy is the only vendor recognized as a Customers’ Choice in the 2025 Gartner® Voice of the Customer for Conversational AI Platforms — a distinction based entirely on real enterprise reviews and ratings.

The 2025 Gartner® Voice of the Customer aggregates hundreds of peer reviews across industries and regions. NiCE Cognigy exceeded market averages for both Overall Experience and User Interest and Adoption, naming us as the sole vendor to be recognized as a Customers’ Choice.

We believe that enterprises choose us because we:

  • Understand real-world CX challenges and pain points of modern contact centers
  • Deliver measurable CX outcomes
  • Provide a safe, scalable path to AI-first service

Explore the Peer Insights™ behind this recognition.

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Gartner, Voice of the Customer for Conversational AI Platforms, By Peer Community Contributors, 24 December 2025

Gartner, Peer Insights, and Customers' Choice are trademarks of Gartner, Inc., and/or its affiliates.

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from NiCE Cognigy.