Power your AI transformation with two Gartner® Leaders
To us, bringing NiCE and Cognigy together means uniting leadership in CCaaS and Conversational AI to deliver connected intelligence that works as one. Every workflow, every interaction, every decision becomes smarter, faster, and more human.
The result? Employees work smarter. Customers get more personal service. And your business becomes more efficient, more profitable, and more loved.
Here’s what you gain:
One unified platform leading AI transformation in CX
The industry’s most complete CX suite with end-to-end workflows and AI-driven workforce augmentation
AI Agents that don’t just sound smart, but perform at scale
Real automation, real outcomes, real speed to value
Gartner, “Magic Quadrant for Enterprise Conversational AI Platforms,” by analysts Gabriele Rigon, Uma Challa, Bern Elliot, Adrian Lee, Arup Roy, and Justin Tung, 13 August 2025.
Gartner, “Magic Quadrant for Contact Center as a Service,” Drew Kraus, Jason Bridge, Megan Fernandez, Pri Rathnayake, Pankil Sheth, 8 September 2025.
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This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from NiCE.
Two Leaders. One platform.
At NiCE, we’re setting the standard for AI-first customer experience.
