Overview
This whitepaper provides a comprehensive overview of NiCE CXone’s High Availability (HA) policies, procedures, and highlights the critical distinction between HA and a Disaster Recovery Plan (DRP). Combined, these safeguards ensure a robust platform with virtually no downtime.
These safeguards include:
- High Availability Assurance: NiCE CXone's High Availability framework is meticulously crafted to cater to the day-to-day operational needs of customers. The architecture is robust, protecting against availability failures with a financially backed 99.99% availability service level agreement (SLA).
- Disaster Recovery Preparedness: While disasters are infrequent and diverse in nature, NiCE CXone has established comprehensive processes to swiftly restore services in such events including involving he Incident Response and Recovery Team (IRRT) to promptly restore services for all customers, ensuring rapid recovery
- Tailored Solutions for RTO Goals: Recovery Time Objective (RTO) and Recovery Point Objective (RPO) are determined as part of the evaluation and restoration process, with variables such as severity, affected region, and number of customers affected considered. NiCE’s goal is zero downtime and zero data loss.
- Business Continuity: The NiCE Business Continuity service is designed to keep your operations running, no matter what. In the rare event of a regional disruption, a pre-determined alternate region is activated and available immediately. Offered as an added safeguard, this service ensures your teams and customers continue working without interruption.
