My Performance with NiCE Employee Engagement Manager Mobile App
Workforce Management Automation
Empower teams
with EEM
Employee Engagement Manager cuts manual planning by automating workforce tasks to improve speed, accuracy, and operational consistency.
The world’s leading brands trust NiCE to power 25B+ interactions a year
Drive engagement with automation
Automate intraday tasks, empower employees with self-service, and optimize staffing adjustments anytime, anywhere.
Meet SLAs with flexible staffing
SECU improved service levels 50% with EEM’s real-time schedule adjustments and agent self-service.
Manage schedules from anywhere
FNBO reduced absenteeism from 6% to 4.5% with self-service tools for shift trades, time-off, and extra hours.
Automate actions with AI rules
PSCU automated 71,000+ workforce transactions annually with AI-driven business rules that trigger staffing actions automatically.
Give agents more control
CVS Caremark increased positive colleague scheduling sentiment 39.9% with employee self-service scheduling tools.
Workforce harmony in action
Automate staffing tasks and improve schedule flexibility while driving coverage, performance, and retention.
"EEM aligns with our core values at Lowe’s. We are able to deliver results by minimizing the administrative burden previously placed on our WFM team through automation of schedule adjustments,"
Director of Workforce Solutions
Lowe's Companies Inc.
Engagement in every shift
See how intelligent automation helps you boost performance, improve flexibility,
and keep teams connected.
Success stories
See what global CX leaders are saying
Related Products
Your EEM toolkit
Learn more about how EEM drives savvier staffing and happier teams.
Ready to experience the power of one platform?
Let us show you how NiCE can unify, automate and elevate your entire customer experience - with AI at the core and outcomes at the forefront.