Automate employee engagement

Boost productivity and the employee experience.

Employee Engagement Manager (EEM) provides intelligent intraday automation, self-service, optimized staffing variances, and scheduling agility.
Request a demo
Request a quote
Intelligent automation of employee engagement.
Leverage AI for business rules and insights

Use AI recommendations to create and manage business rules, while providing complete visibility into your business data.

Optimize net staffing

Hit service level goals across all intervals, by automatically adjusting your net staffing based on pre-defined business rules.

Access anytime, anywhere

Let agents enjoy anytime, anywhere access to schedules, request time off, extra hours, self-swaps or shift trades, and monitor their KPIs – all from a mobile device.

Improve employee retention

Reduce attrition and unplanned shrinkage by making employees your partners in the scheduling process.

Engagement automation.

The NICE WFM Suite enables you to leverage intelligent automation and agent agility. Learn how NICE Employee Engagement Manager (EEM) automates intraday staffing challenges, while empowering your employees.

Watch video
Engagement automation.

The NICE WFM Suite enables you to leverage intelligent automation and agent agility. Learn how NICE Employee Engagement Manager (EEM) automates intraday staffing challenges, while empowering your employees.

Watch video
CVS Caremark increases retention and aligns its workforce.

Learn how CVS Caremark was able to increase agent satisfaction and retention, while reducing administrative WFM tasks and achieving a more consistent customer experience.

Read the case study
Boosting productivity with intelligent WFM automation.
Employee Engagement Manager enables a balanced culture of enhancing the employee experience by enabling scheduling flexibility, while meeting business needs by optimizing staff coverage and reducing attrition.
Real-time alerts and notifications
Send automated alerts, based on defined business rules, so agents can correct their state and get back into productive mode, faster.
Read more
WFM process automation
Relieve WFM administrators of manual processes with pre-approved schedule change opportunities that agents can implement independently.
Read more
Adaptive events
Automatically adjust agents’ schedules to ensure they are not penalized for providing a great customer experience.
Read more
Mobile self-service
Give agents anytime, anywhere access to their schedules, pre-approval for requests for time off, extra hours, self-swaps, shift trades, and KPI monitoring.
Read more
Shift currency
Gamify scheduling and incentivize agents with rewards for picking up extra hours in less desirable shifts - like holidays, nights and weekends.
Read more
“With a workforce that is 98% remote, we needed a better way to engage with our front-line employees to make it easier for them to manage their schedules. NICE Employee Engagement Manager is a great way for us to stay in contact with our agents.”
Todd Wagoner
Director of Workforce Optimization Travel + Leisure Co.

Travel and Leisure Co. | NICE
Product Videos

Mobile employee engagement

Learn how NICE EEM empowers agents to take control of their scheduling and performance, all from their mobile device.

Watch the video
External Link

EEM ROI calculator

Calculate the operational benefit of proactive staffing optimization in your contact center, to see how NICE EEM can help you save on labor costs.

Calculate ROI
White Papers

Intelligent automation for intraday management

Intraday variances can impact service levels, productivity and cost-effectiveness. NICE EEM has the answer.

Read our White Paper
Resource Library
Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.