WFM with AI-based forecasting.
Predicting workloads can be challenging and require a vast assortment of complex and hard to identify data . Leveraging AI determines the best algorithm, ensuring optimal accuracy. Forecasting must consider omnichannel interactions and unique average handle-times to determine the proper FTE requirement by skill, channel, and time.
NICE Workforce management with AI addresses the challenges head-on, delivering scheduling efficiencies with the most advanced forecasting on the market.