AI-powered WFM forecasting

Understand future staffing needs with AI-based forecasting.

Leverage AI to determine the best algorithm for your forecasting model, ensuring optimal accuracy across all channels, skills, and intervals.

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Accelerate forecasting accuracy

Anticipate future staffing needs

Create an effective staffing plan, based on an accurate workload forecast.

Unlock transparency

Leverage smart AI to identify complex historical patterns, and accurately predict future staffing requirements.

Maximize possibilities

Seamlessly coordinate long-term planning with forecasting, for modeling flexibility.

Enhance accuracy for asynchronous work

Accurately account for digital channels and back-office work streams, with True to Interval (TTI).

Forecasting with AI

Generate accurate forecasts with NICE WFM AI-based best pick and True to Interval (TTI) technology.

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Forecasting with AI

Generate accurate forecasts with NICE WFM AI-based best pick and True to Interval (TTI) technology.

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Business success, with precise and predictive forecasting

NICE WFM leverages significant investment into AI techniques that are embedded into its core workforce management solution.

AI best pick

AI-generated forecasts adapt to your historical data, enabling more accurate staffing predictions.

True to Interval

True to Interval calculates the exact time invested in handling any type of interaction, based on when the activity actually occurred.

Digital channel management

Custom calculations are leveraged for all types of digital channels, and used to accurately predict staffing requirements.

Back-office forecasting

Automated forecasting of inventory backlog and expiration is used in both blended and dedicated operations.

“The biggest thing we’re getting from NICE is accuracy. We are saving because the overtime hours that we assign are more precise, and better directed toward when the business actually needs them.”

Matt Howard

Business System Analyst Fiserv

Fiserv Banks | NICE

CXone WFM forecasting

Proper forecasting can reduce expenses by optimizing your workforce to increase service levels, customer satisfaction and employee morale.

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White Papers

The role of AI in WFM

NICE WFM uses AI best pick technology to determine which algorithms - from a series of more than 45 - will produce optimal results for each type of work that is being forecasted.

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Blogs

True to Interval

The nature of contact center work is changing. Discover how today’s solutions solve the challenges of the blended digital office.

Resource Library

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.