White Papers

Forecasting with Artificial Intelligence


We are living in a golden age of predictive analytics, and forecasting and predictive technologies are revolutionizing business well beyond the contact center. This whitepaper details how the optional AI Forecasting add-on for NICE IEX WFM Integrated provides sophisticated AI capabilities to ensure service level attainment and improve Customer Satisfaction and First Call Resolution scores.


Case Studies

CXone Helps Athens Services Improve Their Contact Center (PDF)

As a booming trash-hauling and recycling company, Athens Services was managing fluctuating call volume, chaotic and frustrating scheduling and staffing, and even the impacts of erratic Southern California weather—but all without modern-day contact center technology and tools. NICE’s IVR and inViewTM Performance Management for CXone made a world of difference. But the real game-changer for sharpening operations and boosting service levels? NICE Workforce Management.

Case Studies

Fueling loyalty with digital

A leading transportation provider is driving customer loyalty with smart digital conversations.