CXone Helps Athens Services Manage Explosive Growth
White Paper
Forecasting with Artificial Intelligence
White Paper
We are living in a golden age of predictive analytics, and forecasting and predictive technologies are revolutionizing business well beyond the contact center. This whitepaper details how the optional AI Forecasting add-on for NiCE IEX WFM Integrated provides sophisticated AI capabilities to ensure service level attainment and improve Customer Satisfaction and First Call Resolution scores.
