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Nothing Artificial About It: A Guide to “Augmented Intelligence” for WFM

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Overview

This eBook describes what AI really is, how it impacts WFM today, and where the future is taking us.

It also covers the current state of AI, the true benefits of AI, the AI tools CXone WFM offers today, the future of augmented intelligence in WFM, and real-life augmentation and support (not artificial).