Agent performance on the go with NiCE Employee Engagement Manager (EEM)

Overview

Take control of your schedule and performance anytime, anywhere with NiCE Employee Engagement Manager (EEM). Empower your agents to balance flexibility and productivity—all from their mobile device. With NiCE EEM, agents can:

• Manage and adjust their schedules on the go.
• Monitor personal performance insights in real time.
• Gain the autonomy to create a healthier work-life balance.
• Improve satisfaction while driving better customer outcomes.

Discover how NiCE EEM's My Performance feature puts scheduling power in your agents’ hands, helping them stay engaged, productive, and motivated. By enabling employees to make proactive decisions about their shifts and availability, businesses benefit from reduced absenteeism, higher retention, and ultimately, happier customers, leading to a nicer experience for everyone.