Case Studies

CVS Caremark Increases Agent Retention and Creates More Workforce Alignment with NICE Employee Engagement Manager

Additional Case Studies
Case Studies

Leading Healthcare Company Saves $11 Million a Year and Immediately Improves CSAT with Enlighten AI Routing

A major publicly-traded healthcare company’s contact centers received millions of members’ calls each year. Their CX team saw personalization as a strategy to improve their members’ experiences while lowering operating costs but needed a solution to implement it.

Case Studies

DHU Healthcare Transforms with Consultative Guidance and Time-Saving Automation

DHU Healthcare achieved 98% faster scheduling of training and meetings, 70% fewer discrepancies in agency staff payments, more flexible permission settings and 80% time savings.

Case Studies

CIOX Health Customer Success Story

Rebuilding a Voice of the Customer Program in the Healthcare Sector

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