Case Studies

Leading Healthcare Company Saves $11 Million a Year and Immediately Improves CSAT with Enlighten AI Routing


A major publicly-traded healthcare company’s contact centers received millions of members’ calls each year. Their CX team saw personalization as a strategy to improve their members’ experiences while lowering operating costs but needed a solution to implement it.

The company deployed Enlighten AI Routing and Enlighten AI for Customer Satisfaction. As a result, they reduced operational spending by $11 million a year, realizing over 3X the return on investment. Find out how.

White Papers

Metrigy Research Report: Trends for Patient Experience Success

Patients are also consumers, which means using proven customer experience (CX) technology to deliver successful patient experiences (PX) is vital.

White Papers

Patient Experience: Five Ways to Improve Patient Interactions

Discover how your organization can deliver seamless care journeys with “Five Ways to Improve Patient Interactions.” This insightful guide reveals:

Case Studies

BAYADA streamlines contact center workflows with CXone while undergoing tremendous growth

While company growth is a major achievement, it sometimes comes with challenges. BAYADA Home Health Care struggled with exploding contact volume because their on-premises system couldn’t handle it.