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Metrigy Research Report: Trends for Patient Experience Success


Patients are also consumers, which means using proven customer experience (CX) technology to deliver successful patient experiences (PX) is vital. Cloud-based CX management enhanced with AI is vastly improving patient satisfaction and loyalty.

It’s also contributing to overall efficiency of healthcare systems. Providers are able to refine communication, reduce wait times, increase clinician efficiency, prevent medical errors, and lower costs.

Find out why artificial intelligence, analytics, the digital journey, and the cloud must be a priority for Chief Patient Officers with Trends for Patient Experience Success, a new report from research firm Metrigy. This insightful guide reveals:

  • Why healthcare providers need a strong, proven PX strategy
  • How healthcare spending on PX compares with other industries
  • Which projects are top priority for providers focused on PX
  • How artificial intelligence is impacting the quality of digital PX

Six practical recommendations for achieving PX success

Get your copy of the report.
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Patient Experience: Five Ways to Improve Patient Interactions

Discover how your organization can deliver seamless care journeys with “Five Ways to Improve Patient Interactions.” This insightful guide reveals:

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How an AI-driven approach can boost healthcare customer satisfaction

Measuring and improving rates of customer satisfaction in the healthcare industry is challenging and hampered by outdated technologies combined with higher patient expectations.

Case Studies

Contact Center WFO: BAYADA Streamlines Workflows with CXone (PDF)

The Rx BAYADA Needed: CXone Providing sub-standard experience just isn’t an option for BAYADA Home Health Care’s contact center as it struggled to keep up with exploding growth in contact volume: Its agents are the the first contact for patients, families and providers, determine what services are needed and initiate care. By moving to NICE and CXone, BAYADA has managed to improved efficiency, productivity and CX—all while realizing substantial contact center cost savings.