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Metrigy Research Report: Trends for Patient Experience Success


Patients are also consumers, which means using proven customer experience (CX) technology to deliver successful patient experiences (PX) is vital. Cloud-based CX management enhanced with AI is vastly improving patient satisfaction and loyalty.

It’s also contributing to overall efficiency of healthcare systems. Providers are able to refine communication, reduce wait times, increase clinician efficiency, prevent medical errors, and lower costs.

Find out why artificial intelligence, analytics, the digital journey, and the cloud must be a priority for Chief Patient Officers with Trends for Patient Experience Success, a new report from research firm Metrigy. This insightful guide reveals:

  • Why healthcare providers need a strong, proven PX strategy
  • How healthcare spending on PX compares with other industries
  • Which projects are top priority for providers focused on PX
  • How artificial intelligence is impacting the quality of digital PX

Six practical recommendations for achieving PX success

Get your copy of the report.
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Patient Experience: Five Ways to Improve Patient Interactions

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How an AI-driven approach can boost healthcare customer satisfaction

Measuring and improving rates of customer satisfaction in the healthcare industry is challenging and hampered by outdated technologies combined with higher patient expectations.

Case Studies

BAYADA streamlines contact center workflows with CXone while undergoing tremendous growth

While company growth is a major achievement, it sometimes comes with challenges. BAYADA Home Health Care struggled with exploding contact volume because their on-premises system couldn’t handle it.