Measuring and improving rates of customer satisfaction in the healthcare industry is challenging and hampered by outdated technologies combined with higher patient expectations. Healthcare- and insurance-related questions can also be highly emotion-driven for most patients and/or members. Artificial Intelligence (AI) can help meet patient needs by focusing supervisors and agents on the behaviors that matter most for healthcare patient satisfaction.
Through the use of Enlighten AI’s purpose-built models for customer satisfaction, which are proven predictors of customer sentiment, healthcare organizations can feel confident that they are saving time and money on each agent interaction – while meeting or exceeding member expectations.
Read more to learn how.