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How an AI-driven approach can boost healthcare customer satisfaction


Measuring and improving rates of customer satisfaction in the healthcare industry is challenging and hampered by outdated technologies combined with higher patient expectations. Healthcare- and insurance-related questions can also be highly emotion-driven for most patients and/or members. Artificial Intelligence (AI) can help meet patient needs by focusing supervisors and agents on the behaviors that matter most for healthcare patient satisfaction.

Through the use of Enlighten AI’s purpose-built models for customer satisfaction, which are proven predictors of customer sentiment, healthcare organizations can feel confident that they are saving time and money on each agent interaction – while meeting or exceeding member expectations.

Read more to learn how.