Case Studies

BAYADA streamlines contact center workflows with CXone while undergoing tremendous growth


While company growth is a major achievement, it sometimes comes with challenges. BAYADA Home Health Care struggled with exploding contact volume because their on-premises system couldn’t handle it.

So they turned to NICE CXone, a customer interaction-centric cloud-native platform. BAYADA soon experienced improved patient experiences, efficiency, productivity, and cost savings.

Major improvements included:

  • Operational costs dropped 25% for phone and 15% for email
  • Call abandon rates dropped 87% with simplified IVR
  • Email service levels improved 70% with automated routing

Discover how CXone helped BAYADA and can help you.

Case Studies

Leading Healthcare Company Saves $11 Million a Year and Immediately Improves CSAT with Enlighten AI Routing

A major publicly-traded healthcare company’s contact centers received millions of members’ calls each year. Their CX team saw personalization as a strategy to improve their members’ experiences while lowering operating costs but needed a solution to implement it.

Case Studies

CXone Helps Alphanumeric Systems Capture Global Markets (PDF)

Capture global markets.

Case Studies

DHU Healthcare Transforms with Consultative Guidance and Time-Saving Automation

DHU Healthcare achieved 98% faster scheduling of training and meetings, 70% fewer discrepancies in agency staff payments, more flexible permission settings and 80% time savings.