Your patients are consumers, too. Are you providing the experiences they expect? Many providers are falling short. A lot of patient-provider communication continues to be outdated, delayed, and disconnected at a time when digital-first technology is readily available and optimized for personalized and effective patient interactions.
A Harris poll revealed 79% of Americans prefer to manage healthcare experiences with technology. NICE surveys show an estimated 81% of consumers want self-service. Giving consumers and patients ready access to information and self-service tasks streamlines support, raises satisfaction, and reserves your reps for more complex interactions.
Healthcare providers are increasing patient engagement, satisfaction, and loyalty with unified AI-driven patient experience (PX) technology. As a result, they not only remain preferred providers, they’re also improving staff efficiency and providing better healthcare overall.
Discover how your organization can deliver seamless care journeys with “Five Ways to Improve Patient Interactions.” This insightful guide reveals:
- How to increase patient engagement with interaction channels
- Which tools can improve digital patient interfaces and self-service
- The role of AI in streamlining patient-provider interactions
- Methods for boosting staff efficiency and preventing burnout
- How better patient experiences lead to a stronger business outlook
Contact Center WFO: BAYADA Streamlines Workflows with CXone (PDF)
The Rx BAYADA Needed: CXone Providing sub-standard experience just isn’t an option for BAYADA Home Health Care’s contact center as it struggled to keep up with exploding growth in contact volume: Its agents are the the first contact for patients, families and providers, determine what services are needed and initiate care. By moving to NICE and CXone, BAYADA has managed to improved efficiency, productivity and CX—all while realizing substantial contact center cost savings.
How an AI-driven approach can boost healthcare customer satisfaction
Measuring and improving rates of customer satisfaction in the healthcare industry is challenging and hampered by outdated technologies combined with higher patient expectations.
Patient experience solutions for healthcare providers and payers
For healthcare providers and payers, NICE CXone offers patient experience solutions to ensure every self-service, voice, and digital interaction with your organization is secure, consistent, efficient, and improves patient satisfaction.