BAYADA Streamlines Contact Center Workflows with CXone While Undergoing Tremendous Growth
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Patient Experience: Five Ways to Improve Patient Interactions
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Your patients are consumers, too. Are you providing the experiences they expect? Many providers are falling short. A lot of patient-provider communication continues to be outdated, delayed, and disconnected at a time when digital-first technology is readily available and optimized for personalized and effective patient interactions.
A Harris poll revealed 79% of Americans prefer to manage healthcare experiences with technology. NiCE surveys show an estimated 81% of consumers want self-service. Giving consumers and patients ready access to information and self-service tasks streamlines support, raises satisfaction, and reserves your reps for more complex interactions.
Healthcare providers are increasing patient engagement, satisfaction, and loyalty with unified AI-driven patient experience (PX) technology. As a result, they not only remain preferred providers, they’re also improving staff efficiency and providing better healthcare overall.
Discover how your organization can deliver seamless care journeys with “Five Ways to Improve Patient Interactions.” This insightful guide reveals:
