• Login
  • Status
  • Support
  • Partners
  • Pricing
  • Careers
  • ENLanguages
    • English
    • Deutsch
    • Français
    • 日本
    • 简体中文
    • العربية
    • 한국
    • Español
Customer Experience (CX) AI Platform
  • Customer Experience (CX) AI Platform×
  • Platform

      CXone Mpower Platform

      • Platform Overview

        Complete AI platform for customer service automation

      • Purpose-built AI for CX

        Powering smarter CX with AI-driven insights and automation.

      • Cloud Architecture

        Innovative cloud-native foundation to rapidly scale extraordinary CX

      • Voice as a Service (VaaS)

        Crystal-clear, scalable voice interactions for effortless interactions

      • Dashboards & Reporting

        Gain a full operational picture of your contact center, with enhanced visualization of real-time and historical insights

      • Integrations

        Seamlessly connect your business systems with our platform

      • Trust & Compliance

        Securing your trust with every interaction

      Discover the full value of AI in customer service

      Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.

      Calculate your savings

    • Products
      • Explore all Products

      • Capabilities

      • Workflow Orchestration

        Workflow Orchestration

        Evolve from interaction management to workflow orchestration across the entire organization.

        Learn more

        • Omnichannel Routing

          Reduce wait times and boost conversions with smart customer-agent matching.

        • Proactive Engagement

          Generate more revenue, minimize hang-ups, and proactively connect to reduce friction.

        • AI Orchestrator

          Unify and optimize every customer service workflow from intent to fulfillment.

        • Agent Desktop Workspace

          Connect front and back office teams with data, conversations, and workflows together in one place.

      • Workforce Augmentation

        Workforce Augmentation

        Move beyond tools to empower employees with real-time, actionable intelligence that elevates performance.

        Learn more

        • Specialized AI Copilots

          Elevate human performance with specialized AI copilots for every role.

        • Workforce Engagement Management

          Elevate employees, adapt to flexible work, and meet expectations - without compromise.

        • Automated Summary

          Instantly summarize interactions to accelerate resolution times and efficiency.

        • Voice of the Customer

          Unlock customer insights to enhance experiences, drive loyalty, and boost business growth.

        • Interaction Analytics

          Gain AI-powered insights from 100% of interactions to drive continuous improvement.

      • Service Automation

        Service Automation

        Go beyond answering questions to fully automate customer intent through fulfillment.

        Learn more

        • Intelligent Virtual Agent

          Boost self-service satisfaction and conversion with conversational AI agents.

        • Experience Optimization (XO)

          Synthesize real customer conversations to identify your top automation opportunities.

        • AI Agents

          Instantly create no-code AI agents powered by your data—build once, deploy everywhere.

        • Proactive AI Agent

          Keep customers engaged in conversation from onboarding to installation, service, and retention.

        • Knowledge Management

          Activate AI-powered enterprise knowledge to increase self-resolution rates and loyalty.


      • Solutions

      • By Business Initiative

        By Business Initiative

        • Grow Revenue

          Boost conversions and win rates to accelerate growth

        • Engage & Empower Employees

          Create a workplace of truly engaged employees

        • Boost Customer Loyalty

          Improve customer loyalty on interactions across the journey

        • Drive Digital Transformation

          Integrate digital technology at the center of CX

        • Small and Medium Business

          Drive growth and boost revenue with smarter, cost-effective customer service built for SMBs.

        • Call Center Software

          Empower agents to provide better experiences

        • Increase Operational Efficiency

          Leverage AI and automation to increase agent retention

        • Move to the Cloud

          Elevate experiences by moving operations to the cloud

        • Improve Compliance

          Protect your consumers with pre-built compliance solutions

        • Proactive Customer Engagement

          Elevate customer satisfaction with proactive conversational AI

      • Integrations & Custom Solutions

        Integrations & Custom Solutions

        • CXexchange Marketplace

          Discover partner solutions to extend capabilities on our platform

        • Pre-Built Integrations

          Seamlessly connect your business systems with our platform

        • Developer Tools & APIs

          Endless customization options with RESTful APIs and robust SDKs

        • Partner Ecosystem

          Embark on a journey of shared success and collaboration

        91% of customers recommend NiCE as a preferred CCaaS vendor

        Gartner® named NiCE the only Customers’ Choice CCaaS vendor in its 2024 Peer Insights™ “Voice of the Customer for Contact Center as a Service” report.

        Get report


      • View All Products
    • Industries

      By Industry

        • BPO

          Business Process Outsourcers

        • Financial Services

          Customer experiences that count

        • Government

          Elevate citizen trust

        • Healthcare

          Healthy patient experiences

        • Insurance

          Secure policyholder experiences

        • Retail

          Delight customers where they shop

        • Telecom

          CX for Telecommunications

        • Travel & Hospitality

          Boost traveler and guest loyalty

        Discover the full value of AI in customer service

        Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.

        Calculate your savings

      • Services
        • Explore all Services

        Professional Services

        • Professional Services

          Industry-leading expertise, tools and know-how

        • Implementation Partners

          NICE-certified implementation partners

        • Business Consulting

          Your partner for successful transformation

        Training

        • Contact Center Training

          Tailored education delivered by CX experts

        Support & Assistance

        • Customer Support

          Global support you can depend on

        Make the smartest buying decision with the latest Gartner analysis

        NiCE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 11th consecutive year and is positioned furthest on Completeness of Vision.

        Get report

      • Resources

          Knowledge Base

          • All Resources

            Whitepapers, datasheets, demos and more

          • Analyst Perspectives

            Contact center reports from third party analysis

          • Terms Glossary

            Detailed descriptions of industry-related terms

          • FAQs

            Contact center focused frequently asked questions

          • Guides

            Expert insights for superior CX

          Learning & Insights

          • On-Demand Webinars

            Browse our extensive webinar catalog

          • Interactive Product Tours

            Explore the complete platform with our self-guided demos

          • Blog

            CX industry guidance by contact center experts

          • Why NiCE? Video Series

            Step Inside The Room Where It Happened to see CX AI in action

          • NiCE & Simple: Video Demo Series

            Brilliant, bite-sized videos from our top product pros

          Community

          • Events

            Upcoming events and webinars

          • Customer Stories

            Our customer's success is paramount. Read case studies about real CX transformation

          • NiCE Clubs

            Collaborate, learn, and share best practices for customer service excellence

          Discover the full value of AI in customer service

          Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.

          Calculate your savings

        • Company

            Company

            • About Us

              Powering seamless cloud experiences

            • Investors

              Investors relations, reports and filings

            • Global Offices

              Interactive map of locations worldwide

            • Careers

              View job openings and learn about our culture

            • NiCE Leadership

              Meet our global leadership and executive team

            News & Media

            • Events

              Upcoming events and webinars

            • Press Releases

              Find the latest updates from NiCE

            • Media Center

              Media contacts and resources

            Corporate Governance

            • NiCE Trust Center

              Securing your trust with every interaction

            • Market Leadership

              Discover why NiCE is the market leader

            • Corporate Responsibility

              In a world where you can be anything, be NiCE

            Make the smartest buying decision with the latest Gartner analysis

            NiCE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 11th consecutive year and is positioned furthest on Completeness of Vision.

            Get report

            • ENLanguages
              • English
              • Deutsch
              • Français
              • 日本
              • 简体中文
              • العربية
              • 한국
              • Español
            • Get Started
              • Login
              • Status
              • Support
              • Partners
              • Pricing
              • Careers

            Company

            • About Us
            • Careers
            • Global Leadership
            • Media Center
            • Investors
            • Awards
            • Global Office Locations
            • Contact Us
            • CCaaS
            • Customer Experience
            • NiCE Public Safety
            • NiCE Actimize
            • NiCE RPA

            Partners

            • NiCE Partners Overview
            • Developer Partners (DEVone)
            • CXone Mpower Partner Portal
            • NiCE Help Partner Portal
            • NiCE User Group

            Customer Support

            • Customer Support Overview
            • CXone Mpower Support Login
            • NiCE Customer Support
            © 2025 NiCE
            • Terms of Use
            • Site Map
            • Privacy Policy
            • Legal
            • Cookies Settings
            • Accessibility

            Stay Connected

            © 2025 NiCE

            Maximize the value of AI in CX

            Unlock AI transformation across the enterprise with an AI-first platform for Customer Experience.

            • Create the “wow” effect with Experience Memory that recalls customer history, intent, and preferences, so every experience feels personal and connected.

            • Synchronize every customer moment and operational workflow for maximum efficiency and effectiveness with connected intelligence across a unified AI-first platform.

            • Quickly plug into your existing systems and expand as you grow on an open and flexible foundation, making these components intelligent extensions of the platform.

            • Get guidance on where and how to apply AI to achieve results, and bring visibility, control, and accountability to AI-powered customer service with built-in AI observability.

            “The elements of AI that are embedded in [the NICE CXone Mpower] solutions meant we were able to advance on our AI roadmap further than we had anticipated.”

            Jon Wells, Contact Centre Director Carnival UK

            Learn more

            “With NICE CXone Mpower we’re making progress on a long-term vision that will differentiate us not just from other banks, but from some of the biggest companies in the world.”

            Dalton Spadotto, Program Manager Banco do Brasil

            Learn more

            Related Products

            • Intelligent Virtual Agent
            • Specialized AI Copilots
            • Automated Agent Notetaking

            Find out even more about
            purpose-built AI for CX

            Discover how the brains behind CXone

            Mpower make it all happen.

            Designing your AI ready business: A blueprint for success
            Resource

            Designing your AI ready business: A blueprint for success

            Aberdeen AI in CX: A Practical Guide to Derive Value in the Contact Center (and Beyond)
            White Paper

            Aberdeen AI in CX: A Practical Guide to Derive Value in the Contact Center (and Beyond)

            How CXone Mpower drives operational cost savings
            Datasheet

            How CXone Mpower drives operational cost savings

            Ready to experience the power of one platform?

            Let us show you how NiCE can unify, automate and elevate your entire customer experience - with AI at the core and outcomes at the forefront.

            Watch the demoContact Sales

            Frequently Asked Questions

            Purpose-built AI for CX 

            Transform CX and reduce operating costs

            Improve every interaction with proven, purpose-built AI and automation built to improve customer experience—and bring big cost savings to your organization.

            View Demo Request a Quote

            moneygram
            Disney logo

            The world’s best brands trust NiCE to power 15B+ interactions a year

            AI orchestration for effortless experiences your customers expect

            Learn how you can drive the best outcomes for your customers, boost efficiency and generate cost savings across your business by combining CX specific models with general purpose models.

            Read more

            Discover the full value of AI in customer service

            Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.

            Calculate your savings

            Purpose-built AI for CX, embedded across the CXone Mpower platform, uses AI-driven CX insights to automate the entire customer journey across 100% of interactions in every channel. It ensures each customer receives fast, personalized service by dynamically routing interactions, supporting agents during conversations, and continuously learning from each engagement.

            AI orchestration on the CXone Mpower platform brings together the strengths of NiCE’s CX-specific models with the general knowledge of LLMs to deliver the most effective automation for each task. This makes the platform’s automations more precise, scalable, and in context for everything from simple queries to complex workflows.

            With intuitive editors and access to purpose-built AI for CX, third-party LLMs, and BYO models, businesses can tailor the platform’s AI behavior to fit their processes, compliance needs, and customer expectations. It’s low-code, so there’s no deep technical expertise needed.

            With the CXone Mpower platform, you can use AI to drive smart interaction routing, boost workforce forecasting efficiency, generate evaluation forms, and get real-time automated CX analysis. You’ll increase efficiency, reduce costs, and deliver consistent service quality—all while giving teams time for more complex customer interactions.

            CXone Mpower Experience Optimization (XO) taps into the industry's largest dataset of historical CX conversations to find high-ROI ways to automate processes. It then analyzes voice and text interactions to find common customer questions and issues and examines the behavior of your best agents. Finally, it creates scalable self-service workflows that satisfy customers and free up your team for bigger issues.

            Definitely. The platform includes pre-built, proven workflows based on billions of CX interactions, so you can get started fast. These workflows are designed to solve real-world challenges, so you can see an immediate impact in your self-service and assisted service channels.

            CX specific models remember what they learn and are always adapting. They learn from every interaction in real time and improve predictions, recommendations, and decisions to keep up with changing customer behaviors and business goals.

            AI is your wingman

            Streamline experiences for customers and agents with AI built to predict what comes next, lend a hand, and do it all in the right context, every time.

            Resolve interactions quickly

            Deliver the answers your customers need faster with help from AI-powered workflows built on billions of real-life CX conversations.

            Get smarter guidance over time

            Continuously increase value using a CX platform with AI at the core, that delivers transformation and measurable ROI through growth, efficiency, and loyalty.

            Take the shortest path to value

            See exponential ROI with automated CX insights and actions, on a scalable platform built to bring you real savings quickly.