Overview
Did you know that best-in-class AI users are earning a 50% greater YoY growth in customer satisfaction rates and a 3.4X greater YoY growth in annual revenue?Unleash the power of AI in your contact center. Maximize ROI and transform operational efficiency by reading Aberdeen’s new in-depth survey of customer experience (CX) and contact center leaders worldwide.Convert your contact center into a data-driven, revenue powerhouse by:- Optimizing CX outcomes by driving more tailored intelligent customer interactions
- Unlocking the full potential of AI by using it strategically and holistically
- Earning more loyal customers with increased first contact resolution rates
- Increasing agent productivity with automation and other AI-enhanced tools
- Reducing contact center operating costs by shifting to digital self-service
