WFM for CRM Teams

Sharper forecasting for digital work

Plan ahead for digital, CRM, and back office tasks with forecasting that helps you resolve issues faster and staff with precision.

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Work that flows, results that grow

Bring clarity and speed to digital and back-office workstreams.

  • Track work from first contact to final resolution across channels, teams, and tools.

  • Plan ahead with AI and real data from real interactions for accurate, confident staffing.

  • Balance roles, skills, and preferences to build schedules that work for everyone.

  • Monitor performance and spot issues and trends in real-time so you can act fast and stay ahead.

  • Bring structure and visibility to the tasks that often happens out of sight but can have an outsized impact on CX.

  • Model what-if situations like volume spikes, staff attrition, or shifting priorities and stay ready for whatever comes next.

One NiCE Workforce Flow

Forecast, schedule, and adapt with ease. Get real-time visibility across every channel and shift.

Success stories

Seamless, human, and always NiCE.

Angi logo

Angi cuts costs and boosts productivity with automated forecasting

$1m+

projected annual cost savings

$213k+

saved during initial four months

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Neo Financial logo

AI forecasting and simulation help Neo Financial align staff with demand

25% to 80%

Service levels increased

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Afterpay logo

Afterpay turns rapid growth into efficiency with Playvox by NiCE

30%

Increase in agent productivity

Angi logo
Neo Financial logo
Afterpay logo

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Helpful content for better planning

Explore tools and insights to elevate your workforce strategy.

Ready to experience the power of one platform?

Let us show you how NiCE can unify, automate and elevate your entire customer experience - with AI at the core and outcomes at the forefront.

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