Angi Boosts Efficiency with Playvox
Angi boosts efficiency and saves over $1M per year with automated forecasting, scheduling, and real-time visibility.
Digital Workforce Engagement
Digital service-support
interactions, optimized
Enhance digital workforce engagement and customer experiences with Playvox by NiCE's digital-first WEM solution.Contact UsSpecialized WEM to transform digital workload management
Powered by AI, Playvox by NiCE seamlessly integrates with CRMs to enhance omnichannel performance, QA, and training. Streamline WFM with multi-touch processes and real-time staffing adjustments, for improved planning and scheduling.
Playvox Workforce Management
Streamline tasks using AI-driven WFM scheduling with real-time adjustments, multi-step processes and multi-skill capabilities.NiCE Playvox WFM DS
Playvox Quality Management
Boost efficiency with a complete QM solution that includes automated calibration, gamification, performance metrics, and coaching tools.Read the datasheet
Transform Workforce Engagement
Uncover valuable insights from your digital transactions with Playvox by NiCE Quality Management.Read the datasheet“Playvox WFM enabled Angi to optimize agent operations, enhancing our digital workforce management.”
Rob LajeunesseAngi
Director of CX Strategy and Operations
Playvox WFM-Enhanced Digital Insights
AI forecasting for digital
Forecast and plan for complex, multi-touch digital interactions with AI-driven insights.Concurrent scheduling
Prevent over- or under-scheduling by managing overlapping digital workloads across chat, email, and social media.Instant digital insights
Get real-time insights, for faster decision-making and improved customer responsiveness.Digital capacity planning
Leverage integrated historical data and automated forecasting to gain insights into digital staffing requirements.
AI-Driven Digital WFM Improve workforce management with AI scheduling and insights.
Improve workforce management with AI scheduling and insights.Watch the demo
Empower through learning
Promote engagement and growth with multimedia training solutions designed to suit all learning styles.Watch the demo
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Digital WFM Transformation
Afterpay transforms workforce efficiency with AI-driven tools for digital staffing and scheduling from Playvox WFM
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Engage Employees with Digital WFM
Neo enhances employee engagement, drives productivity, and fosters a collaborative work environment with digital WFM.
