AI Workforce management for CRM teams: Seamless with Salesforce and Zendesk. Smart staffing and AI forecasting for every digital moment.
Digital-first workforce planning: One connected view for digital work, multi-skill teams, and fast-moving customer conversations.
Smarter back-office operations: Streamlined task management, clearer workflows, and AI workload planning that keeps work moving.
Playvox by NiCE helps you plan with confidence and keep work flowing across every team and channel. Forecast, schedule, and adapt without the complexity. Bring clarity to the back office, balance staffing with ease, and create a smoother day for everyone.
