Take an interactive tour and watch a video demo of NiCE Workforce Management
Click through NiCE Workforce Management yourself, then watch it in action to see how forecasts, schedules, and intraday plans stay in sync as demand changes.
In these demos:
- Accurate, interval-level forecasts
See how AI-driven models and True to Interval forecast demand across voice, digital, and asynchronous work.
- Smarter schedules
Learn how schedules account for skills, proficiency, labor rules, and agent preferences, then adjust with drag and drop.
- Intraday control with Copilot
Discover how managers track staffing variance and adherence in real time and ask Copilot for instant answers.
INSIDE THE DEMO
See what you’ll experience...
NiCE Workforce Management connects forecasts, schedules, intraday changes, and Copilot guidance in a single workflow. When demand shifts, staffing plans recalculate automatically. Routine agent requests, such as shift swaps and time off, are approved by business rules and fed back into forecasts. Managers spend less time on manual rework and keep coverage, compliance, and agent preferences in balance.
Plan with confidence
Forecast and staff accurately across voice, digital, and asynchronous work.
Adapt in real time
Recalculate staffing automatically as demand and agent availability change during the day.
Reduce manual work
Approve routine requests by rule and get answers from Copilot instead of running reports.
Don’t take our word for it
NiCE Reviews
NOTE: While G2 lists first name and initial of last name, they do not list the company name, only company employee level (ie enterprise, mid-market, etc.). All the below reviews come from TrustRadius.