While Oscar Health has a strong commitment to its 250,000 members, its ability to provide exceptional member experiences was being compromised by its clunky scheduling process. In fact, before the implementation of CXone Workforce Management, scheduling was causing headaches for supervisors, agents and members alike.
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Learn how AI Forecasting provides improves everything from service level attainment to Customer Satisfaction and First Call Resolution scores.
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Transform your business with great CX.