Case Studies

Telecom Leader Automates Agent Notetaking With Enlighten AutoSummary


With over 4,000 agents handling over 20 million customer interactions, Telecom Leader needed a solution that would help them achieve their goals while reducing costs and improving their agents’ experience. Read how Enlighten AutoSummary helped them reach these goals by automating agent notetaking, freeing them up to give more attention to their customers.