Case Studies

Republic Services Operationalizes its Customer Focus with Enlighten AI for Customer Satisfaction

Additional Case Studies
Case Studies

Telecom Leader Automates Agent Notetaking With Enlighten AutoSummary

With over 4,000 agents handling over 20 million customer interactions, Telecom Leader needed a solution that would help them achieve their goals while reducing costs and improving their agents’ experience.

Case Studies

Torrens University

Implementing CXone delivered a scalable technology platform that would support the university’s evolution and empower it to meet changing student needs.

Case Studies

Open Network Exchange

When Open Network Exchange wanted to better understand the customer journey and how customers felt about that journey, it turned to NICE to gain a 360-degree view of customer interactions and enable next-generation QA.

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