Case Studies

Kaiser Permanente Brightens the Pharmacy Experience for Customers and Staff with NICE Enlighten AI for CSAT

Additional Case Studies
Case Studies

Maps Credit Union Modernizes the Member Experience on NICE CXone Platform

In the highly competitive market for financial services, Oregon-based Maps Credit Union recognized its out-of-date approach to contact center operations made it difficult to adequately meet membership service goals.

Case Studies

Banco PAN Improves the Customer Journey with NICE CXone

OneSource Virtual (OSV) provides a wide range of services to clients using the Workday enterprise platform and wanted to improve the depth of insight and ease of use associated with post-call surveys.

Case Studies

RAC WA Aligns with a Cloud-First Approach and Consolidates Legacy Systems Using CXone

RAC WA chose NICE CXone as its new cloud-based contact center solution.

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