The market-leading recording platform.
Multi-channel recording

NICE Engage supports any communication channel, including Microsoft Teams.

Cloud recording

Great flexibility that supports any contact center operational size, and every cloud migration strategy.

Enterprise grade

Scalable, secure and robust recording, offering high availability and immediate disaster recovery.

Microsoft Teams with NICE Engage Recording.

NICE Engage Recording for MS Teams provides complete recording coverage and regulatory compliance.

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The multipath journey to CXone.
digital communication
Comprehensive and flexible interaction recording.
NICE Engage Platform provides comprehensive omnichannel interaction recording. Designed for flexibility, it easily adapts to your contact center's unique operational requirements. In a single platform, you'll have support for thousands of concurrent IP streams: capturing, forwarding streams in real time, recording and archiving.
Omnichannel recording

A single platform to define and implement compliance and quality practices, across all channels.

Unprecedented scalability

Linear scalability that supports thousands of channels of any type (voice, chat, video, social media etc.) per interaction recorder.

Future proof

Supporting virtually any communication and storage environment.

State-of-the-art business continuity

High availability and lightning-speed disaster recovery.

Comprehensive compliance

Apply best practices and compliance standards on all channels to meet regulatory demands, keep your customers safe, and minimize risk.

Optimized system efficiency

Engage is optimized to utilize its system's resources to the max, and by thus reducing the total cost.

Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For general questions or customer support please visit our Contact us page.


NICE Engage Recording for the Cloud

Your journey to the cloud starts here. Migrate now, with NICE Engage Recording.


Microsoft Teams with NICE Engage

NICE Engage Recording for MS Teams provides complete recording coverage and regulatory compliance.

White Papers

Microsoft Teams and NICE systems team up for privacy in Europe

Microsoft Teams business meetings are highly dynamic. There are multiple participants, from different geographies and time zones, and each with their own viewpoints and contributions. Adding to the complexity is the multiplicity of channels including chats, screen shares, PowerPoints, and whiteboards . Enterprise class recording provides a complete audio and video record that can be consulted if there is any uncertainty as to what decisions were made and actions assigned. When external parties are involved, companies must be extra cautious of privacy protections as well as potential liability issues. Since implementation of GDPR there has been a rapid increase in privacy laws and regulations. The recordings represent the evidence of what transpired during the interaction and also provides a very valuable resource for evaluating the quality of the interactions.